Customer Success Manager

MicroAge; Phoenix (AZ); On-site; USD 100,000 - 125,000; Full time

Job summary

MicroAge is seeking a Microsoft Client Success Manager to own post-sale services success, account health, and client satisfaction for our Microsoft enterprise and MSP clients. This client-facing role works with Sales, service delivery, PMO, and Microsoft stakeholders to ensure measurable value and proactive risk management.

You will drive adoption of Azure, Microsoft 365, Security, Power Platform, Data/AI, and Copilot; develop adoption roadmaps; conduct quarterly reviews; and identify upsell

Qualifications

• 5+ years in Microsoft related Client Success, MSP Success, Technical Account Management, Program Management, or Services Leadership.
• Experience within the Microsoft ecosystem (partner, MSP, CSP, or Microsoft).
• Ability to engage enterprise and MSP clients directly at all levels of management.
• Working knowledge of Microsoft cloud platforms.
• Understanding of PMO processes and CSAT methodologies.
• Strong communication skills and executive presence.

Responsibilities

• Serve as the primary post-sale success owner for assigned Microsoft enterprise and MSP accounts.
• Develop and maintain client success plans aligned to business outcomes and drive value.
• Engage with technical, operational, and executive client stakeholders at least monthly.
• Translate client priorities into adoption and success roadmaps.
• Schedule and conduct quarterly business reviews (QBRs) with each account.
• Collaborate with PMO on delivery friction or resource concerns for clients.
• Escalation point for CSAT issues and lead cross-functional resolution.

Skills

Post-sale client success ownership

Microsoft ecosystem experience

Executive stakeholder engagement

Cloud platform knowledge (Azure, MS 3)

CSAT methodologies

Strong communication & executive poise

Job description

Job Title: Microsoft Client Success Manager

Department: Services

Job Type: Full-Time

Compensation: Starting at $100k - $125k (DOE)

Job Summary:

MicroAge is seeking a Microsoft Client Success Manager (CSM) to own post-sale services success, account health, and client satisfaction for our top Microsoft enterprise and Managed Services Provider (MSP) clients. This role has a strong focus on driving value for our Microsoft clients. This role is client-facing and works closely with Sales, service delivery, PMO, and Microsoft stakeholders and management. The CSM is accountable for ensuring clients realize measurable value while proactively managing risk and CSAT and helping us grow our Microsoft business.

Key Responsibilities:

Microsoft Service Delivery Account Ownership:

• Serve as the primary post-sale success owner for assigned Microsoft enterprise and MSP accounts
• Develop and maintain a client success plans aligned to business outcomes and drive business value
• Engage directly on at least a monthly basis with technical, operational, and executive client stakeholders
• Translate client priorities into clear adoption and success roadmaps
• Schedule and conduct quarterly business reviews (QBR’s) with each assigned account
• Engage with the Project Management Office (PMO) for any project-based Microsoft service delivery for assigned clients as a client advocate and address any delivery friction or resources concerns of the client.
• Escalation point of contact for services CSAT issues for assigned clients and lead cross-functional collaboration to resolve those issues

Microsoft Value Focus

• Drive adoption and value realization for Azure, Microsoft 365, Security, Power Platform, Data/AI, and Copilot
• Promote and align AI services and solution offerings to client goals
• Understand CSP and MSP operating models, renewals, and consumption drivers
• Coordinate Microsoft resources such as FastTrack and support escalation when appropriate
• Partner with Account Executives on strategic account planning and client alignment around Microsoft for assigned accounts
• Support renewal readiness and expansion conversations through success insights
• Identify upsell and cross-sell signals based on adoption and outcomes
• Hand qualified opportunities to Sales while retaining success accountability

What This Role Is Not

• Not a project manager (PMO-aware but not delivery owner)
• Not client technical support

Required Qualifications

• 5+ years in Microsoft related Client Success, MSP Success, Technical Account Management, Program Management, or Services Leadership
• Experience within the Microsoft ecosystem (partner, MSP, CSP, or Microsoft)
• Ability to engage enterprise and MSP clients directly at all levels of management
• Working knowledge of Microsoft cloud platforms
• Understanding of PMO processes and CSAT methodologies
• Strong communication skills and executive presence

Why MicroAge

MicroAge helps organizations modernize, secure, and innovate using Microsoft and AI solutions. This role is critical to ensuring our most strategic clients succeed, remain loyal, and grow over time