Technical Account Manager – Client Success & Solutions

US CLOUD: Microsoft Premier/Unified Support Alternative; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Microsoft Premier/Unified Support Alternative is seeking a Technical Account Manager to oversee a portfolio of enterprise clients, address technical needs, and advocate for customers within the Microsoft tech stack. You will partner with support and engineering teams to resolve issues, lead MBRs/QBRs, and drive CSAT improvements by aligning services with client objectives.

This role requires strong relationship management, strategic planning, and experience with Salesforce, ITIL/ITSM processes,

Qualifications

• Bachelor's degree in computer science, information systems, or business preferred.
• Experience managing enterprise accounts and renewals.
• Familiarity with Salesforce and CRM platforms.
• ITIL/ITSM knowledge is a plus.

Responsibilities

• Oversee a portfolio of up to 45 clients with Premier hours managed per client.
• Lead monthly and quarterly business reviews with clients.
• Coordinate with sales, support, and engineering to address CSAT issues.
• Advocate for clients to align services with business goals.
• Identify renewal opportunities and optimize contract renewals.

Skills

Account management

Customer advocacy

CSAT optimization

Risk management

Sales coordination

Education

Bachelor's degree in CS/IS or business

Microsoft Certifications

Tools

Salesforce

Video conferencing

Job description

Microsoft Premier/Unified Support Alternative is seeking a Technical Account Manager to oversee a portfolio of enterprise clients, address technical needs, and advocate for customers within the Microsoft tech stack. You will partner with support and engineering teams to resolve issues, lead MBRs/QBRs, and drive CSAT improvements by aligning services with client objectives.

This role requires strong relationship management, strategic planning, and experience with Salesforce, ITIL/ITSM processes,