Azure Customer Success Leader: Cloud Growth & Strategy

SHI International Corp.; Austin (TX); On-site; USD 75,000 - 250,000; Full time

Job summary

SHI International Corp. in Austin, TX is seeking a Customer Success Manager - Azure to drive retention, adoption, and growth for a portfolio of CSP customers.

You will align Microsoft cloud capabilities with SHI services to deliver measurable business value and build long-term Azure roadmaps. As Azure CSM, you will lead quarterly business reviews, coordinate cross-functional teams, and identify opportunities for cost optimization, governance, and modernization.

Qualifications

• Bachelor's degree or equivalent required.
• Strong communication and relationship-building skills.
• Experience in cloud services and Azure CSP preferred.
• Proven ability to lead customer-focused engagements and drive outcomes.

Responsibilities

• Own the end-to-end Azure customer experience for CSP customers.
• Lead Quarterly Business Reviews and regular touchpoints.
• Identify risks and growth opportunities; drive retention and adoption.
• Collaborate across sales, services, and partner teams to deliver outcomes.

Skills

Azure CSP

Customer success

Account management

QBRs

Strategic planning

Communication

Analytical thinking

Financial acumen

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Dynamics CRM

Power BI

MS Office Suite

Job description

SHI International Corp. in Austin, TX is seeking a Customer Success Manager - Azure to drive retention, adoption, and growth for a portfolio of CSP customers.

You will align Microsoft cloud capabilities with SHI services to deliver measurable business value and build long-term Azure roadmaps. As Azure CSM, you will lead quarterly business reviews, coordinate cross-functional teams, and identify opportunities for cost optimization, governance, and modernization.