Cloud Enterprise Success Manager

MicroAge; Phoenix (AZ); On-site; USD 85,000 - 115,000; Full time

Job summary

MicroAge is seeking a Microsoft Client Success Manager (CSM) to own post-sale services success, account health, and client satisfaction for our Microsoft enterprise and MSP clients. This role is client-facing and works closely with Sales, service delivery, PMO, and Microsoft stakeholders and management.

The CSM is accountable for ensuring clients realize measurable value while proactively managing risk and CSAT and helping us grow our Microsoft business.

Qualifications

• 5+ years in Microsoft-related client success, MSP, TAM, PMO, or services leadership.
• Experience with Microsoft cloud platforms and ecosystem.
• Ability to engage enterprise and MSP clients at all management levels.
• Strong communication skills and executive presence.

Responsibilities

• Own post-sale Microsoft service delivery for enterprise and MSP accounts.
• Develop client success plans aligned to business outcomes and value.
• Engage monthly with technical, operational, and executive stakeholders.
• Translate priorities into adoption and success roadmaps.
• Conduct quarterly business reviews (QBRs) with accounts.
• Collaborate with PMO on project-based service delivery as client advocate.
• Lead cross-functional resolution for CSAT issues and resource concerns.

Skills

Client Success

MS Ecosystem

Executive Presence

Stakeholder Engagement

Communication Skills

Job description

MicroAge is seeking a Microsoft Client Success Manager (CSM) to own post-sale services success, account health, and client satisfaction for our Microsoft enterprise and MSP clients. This role is client-facing and works closely with Sales, service delivery, PMO, and Microsoft stakeholders and management.

The CSM is accountable for ensuring clients realize measurable value while proactively managing risk and CSAT and helping us grow our Microsoft business.