Microsoft 365 IT Administrator - Help Desk & Onboarding

Jobtailor; Glendale (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Glendale, CO seeks an IT support specialist to provide internal help desk services, manage Microsoft 365 administration, and ensure smooth onboarding/offboarding for new hires. You will handle user accounts, permissions, Teams access, and device readiness, while coordinating with MSPs and vendors.

The role emphasizes documenting processes, meeting ticket targets, and maintaining secure IT practices in a Microsoft-centric environment. This is a full-time position.

Qualifications

• Two or more years in IT support, help desk or Microsoft 365 administration.
• Microsoft certification required or expected within a defined period after hire.
• Intune, Defender, Purview, PowerShell or Microsoft Graph a plus.
• Ability to support a Microsoft-based environment.
• Ability to administer Microsoft 365, including user profiles, mailboxes, distribution groups, Teams access, SharePoint permissions, Entra ID and license assignment.
• Ability to manage new hire setup and offboarding.
• This is a full-time, non-exempt position.

Responsibilities

• Provide internal IT support and help desk services.
• Act as the primary contact for employee requests involving hardware, software, account access, Microsoft 365, Teams, Outlook and connectivity.
• Escalate complex matters to external IT partners.
• Administer Microsoft 365 and user access, including profiles, mailboxes, distribution groups, Teams access, SharePoint permissions, Entra ID and license assignment.
• Create accounts, prepare devices and ensure first-day readiness for new hires.
• Disable accounts, remove access and recover equipment during offboarding.
• Perform routine maintenance, endpoint configuration, asset tracking and secure IT practices.
• Coordinate with managed service providers and telecom vendors.
• Create internal IT documentation, user guides and checklists.
• Standardize onboarding, offboarding and help desk processes.
• Meet ticket response and resolution targets.
• Complete provisioning and offboarding on schedule, removing access on the employee's departure day.
• Maintain accurate license assignments and reduce recurring issues through documentation.

Education

Microsoft Certification

Tools

Intune

Defender

Purview

Microsoft Graph

Job description

Jobtailor in Glendale, CO seeks an IT support specialist to provide internal help desk services, manage Microsoft 365 administration, and ensure smooth onboarding/offboarding for new hires. You will handle user accounts, permissions, Teams access, and device readiness, while coordinating with MSPs and vendors.

The role emphasizes documenting processes, meeting ticket targets, and maintaining secure IT practices in a Microsoft-centric environment. This is a full-time position.