IT Service Desk Intern: Office 365 & Windows Admin

Jobtailor; Iowa (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking an entry-level IT support professional to provide phone and email assistance to end-users, resolve hardware and software issues, and manage systems across multiple clients. The role emphasizes Office 365 and Windows Server administration, network troubleshooting, and ongoing documentation.

The ideal candidate is pursuing a MIS/CS degree with a strong service mindset, excellent communication, and willingness to travel up to 25% to client locations.

Qualifications

• Pursuing a Bachelor’s degree in MIS/CS or IT related concentration.
• Minimum 3.0 GPA preferred.
• Passion for technology and desire to learn.
• Excellent customer service skills and attention to detail.
• Stress tolerance and ability to travel up to 25%.

Responsibilities

• Provide phone and email technical support for end-users.
• Resolve hardware and software issues across multiple clients.
• Monitor and troubleshoot client backups and networks.
• Perform systems administration for Office 365 and Windows Servers.
• Document support issues and resolutions in the ticketing system.
• Escalate issues through proper channels and maintain security standards.

Skills

Technical Support

Office 365 Administration

Windows Server Management

Troubleshooting

Network Support

Documentation

Customer Service

Problem Solving

Attention to Detail

Communication Skills

Education

Bachelor’s degree in MIS/CS or IT related concentration

Tools

Microsoft Office (Word, Excel, Visio)

Apple Software

Windows Software

Office 365 workloads (Email, SharePoint)

VPN, Firewalls, Citrix

VMWare ESX

Job description

Jobtailor is seeking an entry-level IT support professional to provide phone and email assistance to end-users, resolve hardware and software issues, and manage systems across multiple clients. The role emphasizes Office 365 and Windows Server administration, network troubleshooting, and ongoing documentation.

The ideal candidate is pursuing a MIS/CS degree with a strong service mindset, excellent communication, and willingness to travel up to 25% to client locations.