Microsoft 365 & Endpoints IT Support Pro

Gallo Mechanical, LLC; New Orleans (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

A commercial HVAC and plumbing construction company is seeking an IT Support Specialist to provide on-site Tier 1/2 support in a Microsoft-centric environment. Ideal candidates have 2–4 years of experience in IT support, are knowledgeable about Windows and Microsoft 365, and possess strong troubleshooting skills. This role offers opportunities for professional development as the company scales rapidly across the Southeast, with a focus on enhancing IT infrastructure and support processes.

Qualifications

• 2–4 years of experience in an IT support or help desk role.
• Experience with ITSM platforms such as Freshservice or ServiceNow.
• Ability to provide customer-focused support.

Responsibilities

• Provide on-site Tier 1 and Tier 2 support for Windows devices.
• Troubleshoot and resolve issues in Microsoft 365.
• Assist with onboarding and access management in Azure AD.

Skills

Strong knowledge of Windows 10/11

Microsoft 365 support

Troubleshooting skills

Customer-service mindset

Organizational skills

Experience in SaaS-based business

Tools

Freshservice ITSM platform

Microsoft Intune

Azure AD

Job description

A commercial HVAC and plumbing construction company is seeking an IT Support Specialist to provide on-site Tier 1/2 support in a Microsoft-centric environment. Ideal candidates have 2–4 years of experience in IT support, are knowledgeable about Windows and Microsoft 365, and possess strong troubleshooting skills. This role offers opportunities for professional development as the company scales rapidly across the Southeast, with a focus on enhancing IT infrastructure and support processes.