Tier II IT Support Technician — Microsoft 365 & Windows Expert

StratasCorp; Chesapeake (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA

HSA

Disability insurance

Life insurance

Paid time-off

Paid holidays

401K with company matching

Job summary

StratasCorp, based in Virginia, seeks a Tier II Help Desk Technician to provide first-line support for Microsoft 365, Windows, and Azure AD. You will triage incidents, fulfill requests, and escalate complex issues while maintaining a friendly end-user experience.

Ideal candidates have 3–5 years in IT support, strong customer service, and experience with Intune, SCCM, and ITSM tools. This is a full-time on-site role in the Hampton Roads area.

Qualifications

• 3-5 years in an IT support/help desk role (or equivalent practical experience).
• Working knowledge of: Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Windows 10/11 troubleshooting and user profile fundamentals.
• Azure AD/Entra ID basics (password resets, MFA prompts, license assignments).
• Core networking concepts (DNS, DHCP, VPN) at a basic level.

Responsibilities

• Frontline Incident Response: answer support tickets and log interactions in ITSM.
• Microsoft 365 End User Support: Outlook/Exchange Online, Teams, SharePoint, OneDrive tasks.
• Windows & Device Support: troubleshoot Windows 10/11 login and device issues.
• Accounts & Access: manage Azure AD/Entra ID basics and RBAC provisioning.
• Service Requests & Onboarding: software installs, license assignments, new hire setup.
• Knowledge & Documentation: maintain ticket notes and contribute to KB.
• Escalation & Collaboration: escalate to Tier II/III and coordinate with admins.

Skills

Microsoft 365 apps

Windows 10/11 troubleshooting

Azure AD/Entra ID basics

Core networking concepts

Intune/Endpoint Manager

SCCM (ConfigMgr)

ITSM / ticketing tools

Defender for Endpoint

Communication skills

Documentation skills

Education

CompTIA Security+ (Certification)

Microsoft 365 Certified: Fundamentals (MS-900)

Tools

Intune/Endpoint Manager

SCCM (ConfigMgr)

Exchange Online Admin Center

Teams Admin Center

PowerShell scripting

Job description

StratasCorp, based in Virginia, seeks a Tier II Help Desk Technician to provide first-line support for Microsoft 365, Windows, and Azure AD. You will triage incidents, fulfill requests, and escalate complex issues while maintaining a friendly end-user experience.

Ideal candidates have 3–5 years in IT support, strong customer service, and experience with Intune, SCCM, and ITSM tools. This is a full-time on-site role in the Hampton Roads area.