Miami Inside Sales Specialist – Tennis & Padel

French-American Chamber of Commerce of Florida; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Mouratoglou is seeking an Inside Sales Representative to join our Miami team. You will contact people who showed interest in our tennis and padel clubs, guiding them to visit, trial sessions, or meetings with the club team.

Reporting to the Call Center Manager, you’ll handle high-volume calls, provide program and pricing information, and log activities in the CRM while meeting daily and monthly targets. Fluency in English and Spanish or French is preferred.

Qualifications

• High school diploma or equivalent.
• Comfort with high-volume calling and scheduling.
• Ability to use a CRM to log calls and manage follow-ups.
• Bilingual English/Spanish or English/French preferred.

Responsibilities

• Call new and existing leads from our CRM.
• Hold short, friendly conversations to understand each person’s level, goals and availability.
• Book interested prospects for a club visit, tour, trial session or meeting with the club team, and confirm each appointment by text or email.
• Follow up on missed calls, no-shows and leads who were not ready yet, following the team’s follow-up schedule.
• Answer inbound calls and messages from prospects and members, give clear information on facilities, programs and pricing, and route requests to the right club team.
• Log every call, outcome and next step accurately in the CRM.
• Coordinate with club staff so that every booked visit is ready and prospects have a great first experience.
• Respect calling hours, do-not-call requests and consent rules for calls and text messages.
• Meet daily and monthly targets for calls completed, appointments booked and attendance.

Skills

Phone sales

Customer service

CRM usage

Bilingual EN/ES

Education

High school diploma or equivalent

Tools

CRM software

Job description

Mouratoglou is seeking an Inside Sales Representative to join our Miami team. You will contact people who showed interest in our tennis and padel clubs, guiding them to visit, trial sessions, or meetings with the club team.

Reporting to the Call Center Manager, you’ll handle high-volume calls, provide program and pricing information, and log activities in the CRM while meeting daily and monthly targets. Fluency in English and Spanish or French is preferred.