Metals Inside Sales Specialist

Reliance, Inc.; Twinsburg, Northern (OH, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Life and AD&D

EAP

PTO & 9 holidays

FSAs

Wellness incentives

LiveHealth Online

Employee discounts

Community involvement

Job summary

Reliance, Inc. is seeking a proactive Inside Sales representative to promote and maintain sales for industrial steel and related products from our Twinsburg, OH location.

You will originate leads, perform sales over the phone or email, and manage inquiries with a focus on growing accounts and building relationships. You will handle inquiries, process orders, and coordinate with operations and testing departments while supporting the sales process and pursuing outbound follow-ups as needed.

Qualifications

• 1-2 years of relevant experience or any equivalent combination of education and experience.
• High School diploma/GED required; bachelor’s degree preferred.
• Strong knowledge of sales principles, customer service processes, and the metals industry.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent verbal and written communication skills; strong virtual presence and listening skills.
• Strong analytical and problem-solving skills.
• Ability to apply mathematical concepts to practical situations.
• Sound decision-making skills based on analysis and judgment.
• Ability to maintain cooperative relationships with coworkers and customers.
• Proficiency in Microsoft Office and other relevant software.

Responsibilities

• Sell products for distribution to business and industrial establishments or individuals at sales office.
• Serve as the primary contact for customers, maintaining customer relationships and addressing issues with assigned accounts.
• Manage customer accounts to grow business opportunities.
• Develop sales strategies and action plans to assess buying potential and product requirements.
• Develop new prospects and interact with existing customers to increase sales.
• Respond to incoming calls and email inquiries; take and process sales orders.
• Determine pricing and delivery charges using computer systems and customer history.
• Coordinate with the Test Reports Department for certification requirements.
• Resolve customer issues and discrepancies.
• Maintain customer records in automated systems.
• Make outbound follow-up calls and cold calls.
• Highlight product features and answer technical product questions.
• Monitor customer satisfaction and promote continuous improvement feedback.
• Enter and follow up on quotations in appropriate systems.
• Negotiate pricing and agreements within guidelines.
• Facilitate execution of agreements and coordinate with operations.
• Stay up to date on industry knowledge, competitors, and business trends.
• Maintain working knowledge of company products, services, and policies.
• Collaborate with sales and operations teams to increase sales penetration.
• Adhere to all safety processes and protocols.

Skills

Sales principles

Customer service

Metals industry

Time management

Communication skills

Analytical thinking

Education

High School diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Reliance, Inc. is seeking a proactive Inside Sales representative to promote and maintain sales for industrial steel and related products from our Twinsburg, OH location.

You will originate leads, perform sales over the phone or email, and manage inquiries with a focus on growing accounts and building relationships. You will handle inquiries, process orders, and coordinate with operations and testing departments while supporting the sales process and pursuing outbound follow-ups as needed.