Messenger Operations Lead – Internal Services

SPS North America, Inc; New York (NY); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefits

Job summary

SPS North America, Inc. in New York seeks an Internal Messenger Lead to manage the messenger department's day-to-day operations, supervise staff and backfills, and ensure high-quality internal service and tenant experience.

This role includes overseeing mail and package deliveries, maintaining accurate records, coordinating schedules, training new staff, and providing regular reports to management. You will require strong organizational skills, attention to detail, the ability to multitask, and

Qualifications

• Ability to lead a team of staff and backfills.
• Willingness to learn all aspects of the job.
• Self-motivator with clear written and verbal communication.
• Organized and detail-oriented with multitasking ability.
• Strong customer service skills and computer savvy.

Responsibilities

• Manage a team and oversee day-to-day messenger operations.
• Execute all functions of the Client Service Associate in the messenger department.
• Ensure policies and procedures are followed at all times.
• Provide high level customer service to tenants.
• Familiarize with internal service departments and reporting.
• Train and coach new staff and backfills.
• Maintain accurate timecards and schedules.
• Prepare monthly reports on messenger deliveries.

Skills

Team leadership

Communication skills

Organizational skills

Multitasking

Customer service

Computer skills

Education

High School Diploma

Tools

MFD equipment

PayCom timekeeping

Job description

SPS North America, Inc. in New York seeks an Internal Messenger Lead to manage the messenger department's day-to-day operations, supervise staff and backfills, and ensure high-quality internal service and tenant experience.

This role includes overseeing mail and package deliveries, maintaining accurate records, coordinating schedules, training new staff, and providing regular reports to management. You will require strong organizational skills, attention to detail, the ability to multitask, and