Merchant Success & Strategy Manager

DoorDash; Seattle (WA); On-site; USD 105,400 - 155,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave 16 weeks

Wellness benefits

Commuter benefits match

Paid time off

Job summary

DoorDash in Seattle is seeking a Merchant Strategy & Operations Associate Manager to lead the merchant support experience, owning strategy and execution to deliver a scalable, tech‑driven experience that boosts satisfaction, retention and loyalty.

You’ll work cross‑functionally with product, operations, marketing, sales, finance and analytics to land initiatives. 4–6 years of relevant experience and a Bachelor’s degree are required; SQL is a plus; embrace AI tools to improve processes.

Qualifications

• Bachelor's degree and 4–6 years in consulting, strategy, operations, technology, or related experience.
• Ability to operate in a fast-paced, ambiguous environment.
• Experience with data-driven analytics and extracting insights.
• Strong written and verbal communication; cross-functional leadership.

Responsibilities

• Lead the support experience for merchants, owning strategy and execution.
• Transform support into a tech-first, scalable experience.
• Collaborate cross-functionally with product, operations, marketing, sales, finance and analytics.
• Drive initiatives to improve merchant satisfaction, retention and loyalty.

Skills

Strategy development

Operations leadership

Cross-functional collaboration

Data-driven decision making

Communication skills

AI mindset

Education

Bachelor's degree

Tools

SQL

Job description

DoorDash in Seattle is seeking a Merchant Strategy & Operations Associate Manager to lead the merchant support experience, owning strategy and execution to deliver a scalable, tech‑driven experience that boosts satisfaction, retention and loyalty.

You’ll work cross‑functionally with product, operations, marketing, sales, finance and analytics to land initiatives. 4–6 years of relevant experience and a Bachelor’s degree are required; SQL is a plus; embrace AI tools to improve processes.