Merchant Success Manager - 3PL Logistics & Client Ops Lead

CTK USA INC; California; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

CTK USA, Inc. is seeking a Merchant Success Manager to oversee end-to-end client orders, inbound shipments, and warehouse operations in a fast-paced 3PL environment.

You will be the primary client contact, ensuring top-notch account management through proactive communication, order tracking, issue resolution, and strong relationship building. Responsibilities include coordinating order fulfillment, monitoring milestones, updating systems, arranging transport logistics, and collaborating with

Qualifications

• 3+ years of 3PL and WMS experience required.
• Strong logistics background with customer service or account management experience.
• Fluent English; Korean language skills are a plus.

Responsibilities

• Oversee end-to-end coordination of client orders and inbound shipments.
• Monitor shipment milestones and update systems in real-time.
• Develop SOPs and train new customers on WMS usage.
• Maintain proactive communication with clients to ensure high satisfaction.
• Resolve discrepancies and respond to inquiries promptly.
• Collaborate with warehouse and operations teams to optimize processes.

Skills

English fluency

Korean fluency

Tools

Warehouse Management System (WMS)

Job description

CTK USA, Inc. is seeking a Merchant Success Manager to oversee end-to-end client orders, inbound shipments, and warehouse operations in a fast-paced 3PL environment.

You will be the primary client contact, ensuring top-notch account management through proactive communication, order tracking, issue resolution, and strong relationship building. Responsibilities include coordinating order fulfillment, monitoring milestones, updating systems, arranging transport logistics, and collaborating with