Merchant Services: Client Solutions Lead II

Fairygodboss; Trenton (NJ); On-site; USD 77,000 - 172,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) with match

Pension

Stock purchase plan

Educational assistance

Wellness program

Job summary

PNC is seeking a Client Solution Manager II within its Corporate & Institutional Banking Merchant Services unit. You will lead a team responsible for the day-to-day client experience, revenue protection, and portfolio growth across an assigned book of existing Merchant Services clients.

The role emphasizes people leadership and operational execution, not individual client coverage. Candidates should have 5+ years in Merchant Services, with strong knowledge of interchange economics, pricing

Qualifications

• Minimum 5 years of Merchant Services experience.
• Experience leading service teams and managing escalations.
• Strong knowledge of interchange economics and pricing.
• Proven ability to translate strategy into actionable work.

Responsibilities

• Oversee day-to-day support for sales, service and execution.
• Lead and develop the Relationship Management and Service Support teams.
• Monitor performance, escalation handling, and risk controls.
• Partner with Operations, Technology, Risk and Implementation to resolve issues.
• Drive client satisfaction and revenue protection across an assigned book.

Skills

Merchant Services

Team Leadership

Client Support

Interchange Pricing

Risk Management

Relationship Management

Education

Bachelor's Degree

Job description

PNC is seeking a Client Solution Manager II within its Corporate & Institutional Banking Merchant Services unit. You will lead a team responsible for the day-to-day client experience, revenue protection, and portfolio growth across an assigned book of existing Merchant Services clients.

The role emphasizes people leadership and operational execution, not individual client coverage. Candidates should have 5+ years in Merchant Services, with strong knowledge of interchange economics, pricing