Senior Merchant Services Client Solutions Manager

PNC; United States; On-site; USD 77,000 - 171,500; Full time

Benefits offered by this job

Medical and prescription drug coverage

401(k) with PNC match

Paid time off including vacation and holidays

Job summary

PNC is seeking a Client Solution Manager II to lead a dedicated team in managing the client experience in Corporate & Institutional Banking. This role involves ensuring service delivery, client retention, and exploring revenue growth opportunities among existing clients.

The ideal candidate will possess a minimum of five years of experience in Merchant Services, strong analytical skills, and effective communication abilities.

Comprehensive benefits accompany this full-time position, along with a competitive salary package ranging from $77,000 to $171,500.

Qualifications

• Minimum 5 years of Merchant Services experience.
• Demonstrated knowledge of interchange and pricing structures.
• Experience leading service teams and managing escalations.
• Strong analytical and decision-making skills.
• Effective communication and coaching abilities.

Responsibilities

• Lead a team supporting clients post-sale.
• Set clear expectations and coach performance.
• Guide the team in identifying pricing considerations.
• Monitor client satisfaction and service quality.
• Provide performance reports to leadership.

Skills

Client support

Service delivery

Operations

Analytical skills

Communication skills

Education

Bachelor’s degree

Tools

Customer Relationship Management Applications

Job description

PNC is seeking a Client Solution Manager II to lead a dedicated team in managing the client experience in Corporate & Institutional Banking. This role involves ensuring service delivery, client retention, and exploring revenue growth opportunities among existing clients.

The ideal candidate will possess a minimum of five years of experience in Merchant Services, strong analytical skills, and effective communication abilities.

Comprehensive benefits accompany this full-time position, along with a competitive salary package ranging from $77,000 to $171,500.