Merchant Services: Client Solutions Leader II

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); On-site; USD 77,000 - 171,500; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with employer match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Solution Manager II in Corporate & Institutional Banking (C&IB) Merchant Services. You will lead a team delivering day-to-day client support, service delivery, and portfolio health.

The role emphasizes coaching, escalations management, and revenue protection across a defined client book. We focus on strong interchange knowledge, pricing considerations, and cross-functional collaboration with Operations, Risk, and Implementation.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of Merchant Services experience.
• Experience leading service teams and managing escalations preferred.

Responsibilities

• Monitors and oversees all activities involved with support of sales, service and execution in Merchant Services.
• Recommends and implements improvements and connects strategy to business outcomes to drive desired client experience.
• Provides reports on performance to leadership and stakeholders.

Skills

Client relationship management

Leadership

Interchange economics

Risk awareness

Education

Bachelor's degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Solution Manager II in Corporate & Institutional Banking (C&IB) Merchant Services. You will lead a team delivering day-to-day client support, service delivery, and portfolio health.

The role emphasizes coaching, escalations management, and revenue protection across a defined client book. We focus on strong interchange knowledge, pricing considerations, and cross-functional collaboration with Operations, Risk, and Implementation.