LA-Based Merchant Success & Revenue Lead

Loop Voice; Los Angeles (CA); In loco; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Above-market pay

Meaningful equity

Full medical coverage

Unlimited PTO

Relocation support

Descrizione del lavoro

Loop Voice is building AI voice agents for ecommerce brands and is seeking a driven candidate to own merchant outcomes from pilots to annual contracts. You will drive revenue targets, manage renewal strategies, and coordinate with Product to optimize agent performance.

In-office role based in Los Angeles with above-market pay and meaningful equity. You will work on expanding merchant relationships, tracking metrics, and ensuring operational excellence across campaigns and accounts.

Competenze

• Owned commercial outcomes for customers in ecommerce, retention or SaaS.
• Comfortable with numbers and tough conversations.
• Commercially sharp and relentlessly organised.

Mansioni

• Run pilots and post-pilot accounts to attributed revenue targets.
• Own the weekly customer scoreboard: recovered revenue, calls placed, pickup rate and credits.
• Drive renewals and expansions into annual contracts.
• Spot what the agent should do better and get it fixed with Product.
• Be the merchant's operator, not their ticket queue.

Conoscenze

Commercial focus

Numerical fluency

Organised mindset

Strumenti

Shopify

Klaviyo

Descrizione del lavoro

Loop Voice is building AI voice agents for ecommerce brands and is seeking a driven candidate to own merchant outcomes from pilots to annual contracts. You will drive revenue targets, manage renewal strategies, and coordinate with Product to optimize agent performance.

In-office role based in Los Angeles with above-market pay and meaningful equity. You will work on expanding merchant relationships, tracking metrics, and ensuring operational excellence across campaigns and accounts.