Merchant Growth & Retention Associate II

Global Payments; Ohio; Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Global Payments is seeking a Retention Associate II to help grow with one of the world’s leading payments companies. You will upsell our products to existing merchants and review accounts to identify new opportunities, delivering a best-in-class merchant experience.

Collaborate with internal teams to manage day-to-day merchant relationships, establish future projects, and advance client success through proactive, respectful communication.

Formación

• 1–2 years sales/negotiation/problem solving experience.
• Excellent customer service skills.
• Ability to handle difficult conversations with respect and courtesy.
• Curious, proactive, and resourceful in gathering information.

Responsabilidades

• Upsell the company's products/services to existing merchants.
• Review accounts holistically and identify new opportunities for merchants.
• Provide a best-in-class merchant experience.
• Establish future merchant projects and qualify new opportunities.
• Oversee day-to-day relationship with the merchant and coordinate with internal teams.

Conocimientos

Sales experience

Negotiation

Problem solving

Customer service

Client focus

Herramientas

Excel

Outlook

Descripción del empleo

Global Payments is seeking a Retention Associate II to help grow with one of the world’s leading payments companies. You will upsell our products to existing merchants and review accounts to identify new opportunities, delivering a best-in-class merchant experience.

Collaborate with internal teams to manage day-to-day merchant relationships, establish future projects, and advance client success through proactive, respectful communication.