Merchant Growth & Retention Associate

Global Payments Inc.; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Global Payments Inc. is seeking a Retention Associate II in Cincinnati, OH to contribute to growing our merchant relationships and revenue. The role focuses on upselling products, reviewing accounts holistically, and delivering exceptional merchant experiences.

Ideal candidates bring 1–2 years of sales/negotiation experience, strong communication, and proficiency in Excel/Outlook. The team emphasizes ownership, accountability, and cross-functional collaboration to drive merchant success.

Qualifications

• 1-2 years sales/negotiation/problem solving experience.
• Ability to handle and diffuse difficult conversations with respect, sureness, and courtesy.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Is resourceful and proactive in gathering information and sharing ideas.
• Act like an owner: We take accountability and empower decisions.

Responsibilities

• You will work with our existing merchants on upselling the company's products and or services.
• You will review the accounts holistically and identify new opportunities for our merchants to improve the way they accept their payments.
• Providing a best-in-class merchant experience is a key component of this role.
• Establish future merchant projects and qualify new opportunities.
• You will work closely with Internal Departments and oversee the day-to-day relationship with the merchant.

Skills

Sales experience

Negotiation

Problem solving

Excel

Outlook

Customer service

Communication

Ownership

Team collaboration

Tools

Excel

Outlook

Job description

Global Payments Inc. is seeking a Retention Associate II in Cincinnati, OH to contribute to growing our merchant relationships and revenue. The role focuses on upselling products, reviewing accounts holistically, and delivering exceptional merchant experiences.

Ideal candidates bring 1–2 years of sales/negotiation experience, strong communication, and proficiency in Excel/Outlook. The team emphasizes ownership, accountability, and cross-functional collaboration to drive merchant success.