Merchant Growth & Retention Associate II

WORLDPAY, LLC; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Worldpay, LLC in the United States is seeking a Retention Associate II to join our Global Payments team and help shape the future of global commerce. You will work with our existing merchants to upsell products and services and review accounts holistically.

The role emphasizes delivering a best-in-class merchant experience, establishing future projects, and coordinating with internal departments to maintain day-to-day relationships.

Qualifications

• 1-2 years sales/negotiation/problem solving experience.
• Ability to handle and diffuse difficult conversations with respect, sureness, and courtesy.
• Excel and Outlook proficiency; strong overall computer literacy.

Responsibilities

• Upsell the company's products and services to existing merchants.
• Review accounts holistically and identify new opportunities to improve payment acceptance.
• Provide a best-in-class merchant experience and manage day-to-day relationships.
• Establish future merchant projects and qualify new opportunities.

Job description

Worldpay, LLC in the United States is seeking a Retention Associate II to join our Global Payments team and help shape the future of global commerce. You will work with our existing merchants to upsell products and services and review accounts holistically.

The role emphasizes delivering a best-in-class merchant experience, establishing future projects, and coordinating with internal departments to maintain day-to-day relationships.