Global Merchant Retention & Growth Associate

Global Payments; Cincinnati (OH); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Global Payments is seeking a Retention Associate II to engage with existing merchants, identify opportunities, and drive value in payment solutions. You will collaborate with internal teams to manage daily relationships and ensure a high level of service.

The role emphasizes sales, negotiation and problem-solving skills, with a focus on customer satisfaction and ownership mindset to progress merchant success.

Qualifications

• 1–2 years sales/negotiation experience or related fields.
• Strong communication and problem-solving abilities.
• Customer-focused with ability to build lasting relationships.

Responsabilités

• Upsell company products/services to existing merchants.
• Review merchant accounts to identify new payment opportunities.
• Deliver best-in-class merchant experience consistently.
• Establish future merchant projects and qualify opportunities.
• Collaborate with internal teams to manage day-to-day merchant relationships.

Connaissances

Sales experience

Negotiation

Problem solving

Customer service

Effective communication

Ownership mindset

Outils

Excel

Outlook

Description du poste

Global Payments is seeking a Retention Associate II to engage with existing merchants, identify opportunities, and drive value in payment solutions. You will collaborate with internal teams to manage daily relationships and ensure a high level of service.

The role emphasizes sales, negotiation and problem-solving skills, with a focus on customer satisfaction and ownership mindset to progress merchant success.