Retention Associate II - Merchant

Global Payments; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Global Payments is seeking a Retention Associate II to engage with existing merchants, identify opportunities, and drive value in payment solutions. You will collaborate with internal teams to manage daily relationships and ensure a high level of service.

The role emphasizes sales, negotiation and problem-solving skills, with a focus on customer satisfaction and ownership mindset to progress merchant success.

Qualifications

• 1–2 years sales/negotiation experience or related fields.
• Strong communication and problem-solving abilities.
• Customer-focused with ability to build lasting relationships.

Responsibilities

• Upsell company products/services to existing merchants.
• Review merchant accounts to identify new payment opportunities.
• Deliver best-in-class merchant experience consistently.
• Establish future merchant projects and qualify opportunities.
• Collaborate with internal teams to manage day-to-day merchant relationships.

Skills

Sales experience

Negotiation

Problem solving

Customer service

Effective communication

Ownership mindset

Tools

Excel

Outlook

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Retention Associate II to join our ever evolving Global Payments team and help shape the future of global commerce.

What you'll own

• You will work with our existing merchants on upselling the company's products and or services
• You will review the accounts holistically and identify new opportunities for our merchants to improve the way they accept their payments
• Providing a best-in-class merchant experience is a key component of this role
• Establish future merchant projects and qualify new opportunities
• You will work closely with Internal Departments and oversee the day-to-day relationship with the merchant

What you'll bring

• 1-2 years sales/negotiation/problem solving experience
• Ability to handle and diffuse difficult conversations with respect, sureness, and courtesy
• Computer Skills- Excellent knowledge of Excel, Outlook, and overall computer literacy
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Is resourceful and proactive in gathering information and sharing ideas. Think like a client: We care deeply about our clients' success. We ask, listen and learn - curious to understand first. Our passion drives excellence in everything we set out to do.
• Act like an owner: We take accountability - working at pace to own our outcomes. We empower each other to make decisions. We're innovative - always finding better ways to deliver impact. Empowered - You use our initiative, taking calculated and thoughtful risks to progress
• Win as one team: We value personal connections - moving forward together with clarity. We build inclusive and global teams - embracing different perspectives and ideas. It's always 'we,' never 'me.' We're determined to succeed together.

Added bonus if you have:

• A minimum of 1 year's sales experience.
• Merchant services or industry-related experience.
• Account management experience

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.