Merchant Care Specialist II — Remote 24/7 Support

ShipBob, Inc.; United States; À distance; USD 45 000 - 70 000; Plein temps

Avantages offerts par ce poste

Work from home allowance

AI-assisted productivity tools

Quarterly wellness days

Generous leave policy

Résumé du poste

ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. We are seeking a customer support pro to be the first line of contact for merchants, handling Salesforce cases and communicating via email, chat, and phone.

You will respond promptly, escalate issues as needed, and support the Supply Chain Operations team on ad hoc projects. The role requires 3–5 years in merchant or customer support and comfort with night shifts, weekends,

Qualifications

• 3–5 years of merchant or customer support experience.
• Detail-oriented and proactive.
• Comfortable with 24/7 rotational shifts, including nights and weekends.

Responsabilités

• Serve as the first point of contact for merchants and manage Salesforce cases.
• Respond to inquiries promptly via email, chat, and phone; escalate complex issues.
• Support the Supply Chain Operations team and complete ad hoc projects as assigned.

Connaissances

Merchant support experience

Strong communication

Night shift experience

KPI-driven support

Outils

Salesforce

Description du poste

ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. We are seeking a customer support pro to be the first line of contact for merchants, handling Salesforce cases and communicating via email, chat, and phone.

You will respond promptly, escalate issues as needed, and support the Supply Chain Operations team on ad hoc projects. The role requires 3–5 years in merchant or customer support and comfort with night shifts, weekends,