Service Advisor

Mercedes-Benz of Rochester; Rochester (MI); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Brand training

Organized facility

Job summary

Hireology is seeking a Mercedes-Benz Service Advisor who loves luxury vehicles and delivering a five-star customer experience. You will greet guests, document concerns, perform walk-around inspections, and consult with technicians to craft precise repair estimates.

In this role you translate complex diagnostics into clear recommendations, manage repair workflows, verify warranty coverage, and promote manufacturer parts and maintenance to maximize CSI scores.

Qualifications

• 2+ years of automotive service advisor experience (luxury or Mercedes-Benz brand preferred).
• Familiarity with dealership management systems (DMS) and warranty procedures.
• Excellent communication and professional demeanor required.

Responsibilities

• Greet guests and accurately document vehicle concerns.
• Perform walk-around inspections and consult with technicians.
• Develop precise repair estimates and translate diagnostics into clear client recommendations.
• Proactively manage repair workflows and verify warranty coverage.

Skills

Exceptional communication

Organizational talent

Professional demeanor

Job description

Join Our Team as a Mercedes-Benz Service Advisor

Are you passionate about luxury vehicles and dedicated to delivering a five-star customer experience?

We are seeking a highly professional Mercedes-Benz Service Advisor to act as the vital link between our elite clientele and our master technicians.

In this role, you will embody the Mercedes-Benz ethos of "The Best or Nothing." You will greet guests, accurately document vehicle concerns, perform walk-around inspections, and consult with technicians to develop precise repair estimates. Translating complex technical diagnostics into clear, transparent recommendations for clients will be your daily priority. You will proactively manage repair workflows, verify warranty coverage, and sell manufacturer parts and routine maintenance schedules to maximize vehicle longevity and drive outstanding Customer Satisfaction Index (CSI) scores.

Qualifications:

• Experience: 2+ years of automotive service advisor experience (luxury or Mercedes-Benz brand preferred).
• Skills: Exceptional communication, organizational talent, and professional demeanor.
• Knowledge: Familiarity with dealership management systems (DMS) and warranty procedures.

We offer comprehensive medical benefits, ongoing brand training, and a meticulously organized facility.