MEP Service & Admin Coordinator

Crete United; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Vision

401K w/ company match

Vacation / PTO / holiday pay

Great work culture

Job summary

Ellis Mechanical is seeking an organized Office Coordinator to support service operations, accounting processes, and daily administrative tasks in our Indianapolis location. You will be a key contact for customers, technicians, and staff, ensuring smooth communication, accurate invoicing, and efficient office operations.

You will handle service work orders, customer accounts, POs, and correspondence, while supporting field teams and management on special projects.

Qualifications

• Previous administrative, office coordination, customer service, or accounts receivable experience preferred.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office Suite and general office software.
• Experience with BuildOps or service management software is a plus.

Responsibilities

• Serve as the second line of customer support for incoming service requests.
• Receive and process service calls in a professional and timely manner.
• Create and manage service work orders.
• Set up new customer accounts and maintain accurate records.
• Assist field employees with purchase order requests and documentation.
• Review and process invoices; monitor outstanding receivables for timely collections.
• Open, distribute, and organize mail; enter and track purchase orders.
• Coordinate BuildOps system issues and provide administrative support for events.

Skills

Office coordination

Customer service

Accounts receivable

Organization

Communication

Microsoft Office

BuildOps (experience)

Tools

BuildOps

Job description

Ellis Mechanical is seeking an organized Office Coordinator to support service operations, accounting processes, and daily administrative tasks in our Indianapolis location. You will be a key contact for customers, technicians, and staff, ensuring smooth communication, accurate invoicing, and efficient office operations.

You will handle service work orders, customer accounts, POs, and correspondence, while supporting field teams and management on special projects.