Field Service Coordinator

Kaizen Lab Inc.; Greenwood (IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401k with company match

Job summary

George E. Booth Co. in Indianapolis, IN seeks a Service Coordinator to support the Service Division. The role requires handling day-to-day scheduling, customer interactions, and invoicing while coordinating field work and service documentation. A clean driving record and willingness to respond after hours may be needed.

We offer a full benefits package including medical, dental, vision, generous PTO, paid holidays, and a 401k with company match. 0–3 years of related experience preferred.

Qualifications

• 0–3 years of administrative or scheduling experience.
• Proficient with ERP systems, Salesforce, and Office Suite.
• Strong organizational and communication skills.
• High school diploma or GED required.

Responsibilities

• Be the main point of contact for the Service department.
• Coordinate day-to-day activity and maintain the Service team's calendar.
• Manage workload prioritization and multi-tasking across tasks.
• Obtain purchase orders from customers and coordinate invoicing.
• Interact with customers and internal/external sales teams to quote and schedule field work.
• Interpret contract parameters and coordinate equipment for on-site work.
• Submit all Service documentation on time and maintain records.
• Support in maintaining tooling and calibration references.

Skills

Multitasking

Scheduling coordination

Communication skills

Organization

Education

High School Diploma or GED

Tools

ERP systems

Salesforce

Office Suite

Job description

George E. Booth Co. is a family-owned andoperated industrial automation sales company looking to hire their nextfull-time Service Coordinator for the Service Division in Indianapolis, IN.Visit our website: www.gebooth.com to learn more about our family ownedand operated company on the westside of Indianapolis. The company pridesitself on a strong familial culture and has a perfect blend of seasoned veteranemployees and new faces that comprise the full professional staff. Weprovide a full range of benefits, including medical, dental, and visioninsurance, generous paid-time-off, paid holidays and a 401k Retirement Planwith a company match.

The ideal candidate will be capable ofmulti-tasking, coordinating and organizing the schedules, customer demands andinvoicing for a portion of the Service Division. As a member of the ServiceDivision, a willingness to respond in urgent or emergent repairs after regularbusiness hours can be a necessity. A clean driving record isrequired.

Responsibilities for the Service Coordinator

Reasonable accommodation may be made toenable individuals with disabilities to perform the essential functions.

• Be the main point of contact for the Service department
• Service Coordinator will coordinate day-to-day activityand maintain calendar for the Service team.
• Ability to multi-task and prioritize workload
• Obtain Purchase orders from customers
• Daily interaction with customers, internal/externalsales personnel and principal partners for producing quotations, obtainingPO’s and scheduling field work.
• Ability to interpret customer contract parameters (i.e.,differing rates per customer and assigned technical roles, per diemallowances, T&C’s etc.)
• Work with Service team members to coordinate specializedequipment needed to fulfill on-site scope of work
• Ensure all Service documentation is submitted on timeby field personnel.
• Utilize the ERP systems to coordinate documentationfor quoting and invoicing
• Manage phone calls and emails from customers asschedules change with ability to problem-solve and prioritize workload asefficiently as possible
• Work well within a team environment and crossdepartmentally
• Ability to build and maintain relationships withcustomers, colleagues and business partners
• Assist in maintaining documentation for GEB toolingand calibration references
• Provide customer follow-ups
• Identify areas within current processes whereefficiency gains can be achieved
• All other duties as assigned by supervision.

Requirements for the Service Coordinator

• Minimum 0-3 years' experience in administrative orscheduling role
• Ability to operate standard computer workstation,quick ability to learn software platforms, such as ERP systems, Salesforceand Office Suite products.
• Strong organizational and communication skillsnecessary.
• Minimum of High School Diploma/GED required.
• Occasional travel and have a clean drivingrecord

Full benefitspackage, matching 401K, and paid vacation.