Mentored Commercial Claims Investigator - Associate

Liberty Mutual Insurance; San Diego (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Liberty Mutual Insurance is seeking an Associate Claims Specialist to join our team in the United States. Under direct supervision, you will participate in a comprehensive training program to develop skills in investigating mid-sized and large commercial property/casualty and disability claims, with mentoring and on-the-job training, while assisting policyholders and customers.

The role emphasizes building relationships, applying analytical thinking, and negotiating settlements within set

Qualifications

• Effective interpersonal, analytical and negotiation abilities required.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.
• Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory.

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact to gather information regarding injuries or loss, refers tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of property/casualty and disability claims, evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Makes effective use of loss management techniques and other resources.
• Updates files and provides comprehensive reports as required.

Skills

Interpersonal skills

Analytical skills

Negotiation

Communication

Relationship building

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Insurance is seeking an Associate Claims Specialist to join our team in the United States. Under direct supervision, you will participate in a comprehensive training program to develop skills in investigating mid-sized and large commercial property/casualty and disability claims, with mentoring and on-the-job training, while assisting policyholders and customers.

The role emphasizes building relationships, applying analytical thinking, and negotiating settlements within set