Claims Investigator Associate – Commercial Losses & Settlements

Liberty Mutual Insurance; Anchorage (AK); On-site; USD 65,000 - 75,000; Full time

Job summary

Liberty Mutual Insurance is seeking an Associate Claims Specialist to develop skills through a comprehensive training program, mentoring, and on-the-job coaching. Under supervision, you will investigate mid-sized to large commercial property/casualty and disability claims, determine liability and compensability, negotiate settlements, and keep customers informed throughout the process.

The role emphasizes building strong relationships with policyholders and collaborating with internal teams to

Qualifications

• Bachelor’s degree or equivalent preferred
• Strong interpersonal, analytical and negotiation skills
• Ability to communicate clearly with claimants and customers
• Experience in a professional or customer service environment preferred
• Licensing may be required in some states

Responsibilities

• Investigates new claims by reviewing reports and gathering information.
• Establishes action plans based on facts, protocols, and resources.
• Manages an inventory of claims and negotiates settlements within limits.
• Estimates loss costs using available resources and guidelines.
• Determines coverage based on investigation findings and advises accordingly.
• Updates files and provides comprehensive reports as required.

Skills

Interpersonal skills

Analytical thinking

Negotiation

Communication

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Insurance is seeking an Associate Claims Specialist to develop skills through a comprehensive training program, mentoring, and on-the-job coaching. Under supervision, you will investigate mid-sized to large commercial property/casualty and disability claims, determine liability and compensability, negotiate settlements, and keep customers informed throughout the process.

The role emphasizes building strong relationships with policyholders and collaborating with internal teams to