Associate Claims Investigator: Liability & Settlements

Liberty Mutual Insurance; Rocklin (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Liberty Mutual Insurance seeks an Associate Claims Specialist to develop skills in investigations, liability decisions, loss evaluation, and settlement negotiations for mid-sized to large commercial accounts.

You will participate in mentoring and on-the-job training while supporting policyholders with timely, accurate service. This role emphasizes strong communication and relationship-building in a dynamic environment.

Qualifications

• Effective interpersonal, analytical and negotiation abilities.
• Ability to explain information clearly with appropriate detail.
• Demonstrated success in professional environments; customer service experience preferred.
• Understanding of liability, insurance coverage and medical terminology helpful but not required.

Responsibilities

• Investigates new claims by reviewing reports and gathers information from claimants, customers and witnesses.
• Establishes action plans based on case facts and available resources.
• Manages an inventory of claims and negotiates settlements within prescribed limits.
• Estimates loss costs using available resources and market protocols.
• Determines coverage based on investigation facts and advises proper action.
• Keeps files updated and provides comprehensive reports as required.

Skills

Interpersonal skills

Analytical skills

Negotiation

Customer service

Relationship building

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Insurance seeks an Associate Claims Specialist to develop skills in investigations, liability decisions, loss evaluation, and settlement negotiations for mid-sized to large commercial accounts.

You will participate in mentoring and on-the-job training while supporting policyholders with timely, accurate service. This role emphasizes strong communication and relationship-building in a dynamic environment.