Claims Investigator Associate – Learn to Assess & Settle

Liberty Mutual Insurance; Indianapolis (IN); On-site; USD 55,000 - 65,000; Full time

Job summary

Liberty Mutual Insurance in Indianapolis seeks an Associate Claims Specialist to support investigations of mid-sized to large commercial claims. The program includes comprehensive training, one-on-one mentoring, and on-the-job training while providing service to policyholders and customers.

The role emphasizes teamwork, analytical decision making, and collaboration with auxiliary units to gather information, establish plans, and progress claims through each stage of the process.

Qualifications

• Bachelor's degree or equivalent required for analytical work.
• Strong interpersonal and negotiation abilities.
• Ability to build and maintain effective relationships.
• Professional environment success; customer service/retail experience preferred.
• Analytical skills to gather information, analyze facts and draw conclusions.

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact to gather information.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of property/casualty and disability claims and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources and market protocols.
• Confirms or denies coverage based on facts and advises policyholders on proper action.
• Uses loss management techniques and other resources.
• Updates files and provides comprehensive reports as required.

Skills

Interpersonal skills

Analytical skills

Negotiation

Clear communication

Relationship building

Licensing may be required

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Insurance in Indianapolis seeks an Associate Claims Specialist to support investigations of mid-sized to large commercial claims. The program includes comprehensive training, one-on-one mentoring, and on-the-job training while providing service to policyholders and customers.

The role emphasizes teamwork, analytical decision making, and collaboration with auxiliary units to gather information, establish plans, and progress claims through each stage of the process.