Mental Health Site Manager

ServiceNet; Easthampton (MA); On-site; USD 45,000 - 47,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

403(b) retirement plan

Tuition remission

Job summary

ServiceNet is seeking a compassionate Program Site Manager in Easthampton, MA to support residents on a multi-disciplinary team. You will lead daily care, coordinate activities, and supervise staff to foster recovery and personal growth.

You will oversee routines, transportation, medication administration, and collaboration with the Program Manager to ensure high-quality services and positive outcomes for residents.

Qualifications

• Bachelor's degree in a relevant field and supervisory/management experience preferred.
• Valid driver’s license and acceptable motor vehicle record.
• Excellent communication, computer, and organizational skills.
• MAP, PABC, and CPR/First Aid Certified preferred.
• Experience working within the Mental Health field.

Responsibilities

• Build strong relationships with residents and their families, supporting personal goals and community connections.
• Provide daily living support, assist with routines, transport residents, and administer medications as needed.
• Stay organized by tracking resident information, schedules, shift notes, and meetings.

Skills

Supervisory experience

Communication skills

Organizational skills

Driver's license

CPR/First Aid certified

Mental health experience

Education

Bachelor's degree

High School Diploma or GED

Job description

Mental Health Recovery Services (MHRS)

Program Site Manager

Location

Easthampton, MA

Pay

$19.57-$20.53 per hour w/ $2.00 per hour MAP differential

ServiceNet is seeking a compassionate, dedicated, and enthusiastic individual to join our team as a Program Site Manager. This is more than just a job—it’s a chance to make a profound difference in the lives of individuals experiencing mental health challenges, helping them find joy and fulfillment every day.

You will have the unique opportunity to empower people to reach their full potential. Participate as a member of a multi-disciplinary team promoting a model of treatment for residents that is informed by the principles of person-centered planning, Contextual Rehabilitation, trauma-informed and strengths-based service provision, and the belief in, and support for, resiliency, hope and recovery. You’ll provide oversight and support, but most importantly, you’ll be someone who genuinely cares about the well-being of each resident. Every day, you’ll have the chance to help people make meaningful connections and achieve their personal goals. You’ll be an important part of their journey to success and happiness.

Key Responsibilities

• Build Strong Relationships: Get to know each resident personally, understand what makes them happy, and help them achieve their dreams. Support residents in building relationships with their family, friends, and community. Treat each resident with kindness, respect, and understanding, ensuring they feel valued.
• Provide Daily Support: Support residents with their everyday routines, such as getting ready in the morning, cooking, cleaning, and enjoying recreational activities. Administer medications as needed, ensuring residents’ health and safety. Drive residents to appointments and fun activities using ServiceNet vehicles.
• Stay Organized and On Track: Keep track of important information about the residents to ensure their needs are met. Monitor staff schedules and help with shift planning. Complete paperwork, write shift notes, and attend meetings and trainings to stay connected with the team.
• Lead and Collaborate: Work closely with the Program Manager to ensure everything runs smoothly in the home. Supervise and train staff members to make sure everyone is providing the best care possible. Collaborate with your team to create and work on goals that support each resident’s personal growth and progress. Share on-call coverage with Program Manager.

Why You’ll Love Working Here

• Make a Real Difference: You’ll help people find joy, independence, and a sense of belonging.
• Be Part of a Caring Team: Work alongside dedicated professionals who are passionate about making the world a better place.
• Personal Growth: Develop leadership and caregiving skills while contributing to something truly meaningful.

Qualifications

• Bachelor's degree and supervisory/management experience preferred.
• High School Diploma or GED is required.
• Valid driver’s license and acceptable motor vehicle record.
• Excellent communication, computer, and organizational skills.
• MAP, PABC, and CPR / First Aid Certified preferred.
• Experience working within the Mental Health field.

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

Benefits

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn More About ServiceNet

https://www.servicenet.org/

If you’re ready to take on a rewarding role that truly impacts lives, and become a valued part of the ServiceNet team. Together, we can create brighter futures for the people we serve!

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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