Mental Health Site Manager

ServiceNet Inc.; Easthampton (MA); On-site; USD 26,959 - 28,282; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

403(b) retirement plan

Job summary

ServiceNet Inc. is seeking a compassionate Program Site Manager in Easthampton, MA. This role involves empowering individuals facing mental health challenges and providing everyday support while ensuring a nurturing environment.

As part of a dedicated team, you will oversee care, assist residents in achieving personal goals, and work collaboratively to maintain a high standard of service.

Join us to make a meaningful difference and grow your career within the mental health field!

Qualifications

• Bachelor's degree and supervisory/management experience preferred.
• Valid driver’s license and acceptable motor vehicle record required.
• Experience working within the Mental Health field.

Responsibilities

• Build strong relationships with residents to support their goals.
• Provide daily support with routines and administration of medications.
• Keep track of resident information and staff schedules.
• Supervise and train staff for quality care.

Skills

Excellent communication

Organizational skills

Leadership

Empathy

Education

High School Diploma or GED

Bachelor's degree

Tools

MAP Certification

CPR / First Aid Certification

Job description

Mental Health Recovery Services (MHRS) Program Site Manager

Location: Easthampton, MA

Pay: $19.57-$20.53 per hour w/ $2.00 per hour MAP differential

ServiceNet is seeking a compassionate, dedicated, and enthusiastic individual to join our team as a Program Site Manager. This is more than just a job—it’s a chance to make a profound difference in the lives of individuals experiencing mental health challenges, helping them find joy and fulfillment every day.

You will have the unique opportunity to empower people to reach their full potential. Participate as a member of a multi-disciplinary team promoting a model of treatment for residents that is informed by the principles of person-centered planning, Contextual Rehabilitation, trauma-informed and strengths-based service provision, and the belief in, and support for, resiliency, hope and recovery. You’ll provide oversight and support, but most importantly, you’ll be someone who genuinely cares about the well‑being of each resident. Every day, you’ll have the chance to help people make meaningful connections and achieve their personal goals. You’ll be an important part of their journey to success and happiness.

Key Responsibilities:

• Build Strong Relationships: Get to know each resident personally, understand what makes them happy, and help them achieve their dreams. Support residents in building relationships with their family, friends, and community. Treat each resident with kindness, respect, and understanding, ensuring they feel valued.
• Provide Daily Support: Support residents with their everyday routines, such as getting ready in the morning, cooking, cleaning, and enjoying recreational activities. Administer medications as needed, ensuring residents’ health and safety. Drive residents to appointments and fun activities using ServiceNet vehicles.
• Stay Organized and On Track: Keep track of important information about the residents to ensure their needs are met. Monitor staff schedules and help with shift planning. Complete paperwork, write shift notes, and attend meetings and trainings to stay connected with the team.
• Lead and Collaborate: Work closely with the Program Manager to ensure everything runs smoothly in the home. Supervise and train staff members to make sure everyone is providing the best care possible. Collaborate with your team to create and work on goals that support each resident’s personal growth and progress. Share on‑call coverage with Program Manager.

Why You’ll Love Working Here:

• Make a Real Difference: You’ll help people find joy, independence, and a sense of belonging.
• Be Part of a Caring Team: Work alongside dedicated professionals who are passionate about making the world a better place.
• Personal Growth: Develop leadership and caregiving skills while contributing to something truly meaningful.

Qualifications:

• Bachelor's degree and supervisory/management experience preferred.
• High School Diploma or GED is required.
• Valid driver’s license and acceptable motor vehicle record.
• Excellent communication, computer, and organizational skills.
• MAP, PABC, and CPR / First Aid Certified preferred.
• Experience working within the Mental Health field.

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Generous PTO (time‑off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long‑term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.