Mental Health Program Support Specialist

Evergreen Health; Buffalo (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision coverage

Paid Time Off (up to 4 weeks)

403b with company match

Paid parking or metro pass

Professional development

Paid lunch breaks

Job summary

Evergreen Health in Buffalo, NY seeks a Program Support Specialist to bolster mental health services with administrative and patient-facing duties. You will triage intakes, coordinate with providers, schedule appointments, and perform outreach to patients and families.

The role requires an Associate degree or 2+ years in Behavioral Health, familiarity with Medent EMR, and comfort working with diverse populations. Salary is posted with multiple benefits and a strong equity focus.

Qualifications

• Associate degree or a minimum of 2 years of experience in Behavioral Health program/services providing direct care or patient facing administrative support.
• Experience with diverse patient populations.

Responsibilities

• Serves as supplemental administrative support coverage for the mental health programs, assisting patients presenting for appointments and managing incoming telephone calls.
• Receives, processes, and triages all patient intakes and referrals for Mental Health treatment from within the agency as well as outside referrals.
• Works closely with program director and clinical staff to manage high-risk patients that align with program standards and requirements; accurately schedules intake appointments.
• Provides telephone outreach and other brief interventions to enhance patient motivation for treatment and show rate for scheduled appointments.
• Provides outreach to collateral contacts by telephone with patient's family members and/or treatment providers.

Skills

Administrative support

Direct patient care

Phone triage

Bilingual (preferred)

Communication

Education

Associate degree

Tools

Medent EMR

Job description

Evergreen Health in Buffalo, NY seeks a Program Support Specialist to bolster mental health services with administrative and patient-facing duties. You will triage intakes, coordinate with providers, schedule appointments, and perform outreach to patients and families.

The role requires an Associate degree or 2+ years in Behavioral Health, familiarity with Medent EMR, and comfort working with diverse populations. Salary is posted with multiple benefits and a strong equity focus.