Program Support Specialist

Evergreen Health; Buffalo (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision coverage

Paid Time Off (up to 4 weeks)

403b with company match

Paid parking or metro pass

Professional development

Paid lunch breaks

Job summary

Evergreen Health in Buffalo, NY seeks a Program Support Specialist to bolster mental health services with administrative and patient-facing duties. You will triage intakes, coordinate with providers, schedule appointments, and perform outreach to patients and families.

The role requires an Associate degree or 2+ years in Behavioral Health, familiarity with Medent EMR, and comfort working with diverse populations. Salary is posted with multiple benefits and a strong equity focus.

Qualifications

• Associate degree or a minimum of 2 years of experience in Behavioral Health program/services providing direct care or patient facing administrative support.
• Experience with diverse patient populations.

Responsibilities

• Serves as supplemental administrative support coverage for the mental health programs, assisting patients presenting for appointments and managing incoming telephone calls.
• Receives, processes, and triages all patient intakes and referrals for Mental Health treatment from within the agency as well as outside referrals.
• Works closely with program director and clinical staff to manage high-risk patients that align with program standards and requirements; accurately schedules intake appointments.
• Provides telephone outreach and other brief interventions to enhance patient motivation for treatment and show rate for scheduled appointments.
• Provides outreach to collateral contacts by telephone with patient's family members and/or treatment providers.

Skills

Administrative support

Direct patient care

Phone triage

Bilingual (preferred)

Communication

Education

Associate degree

Tools

Medent EMR

Job description

Evergreen Health

At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.

The Program Support Specialist facilitates effective patient care through a combination of administrative support, medical provider and counselor support, and direct patient support duties. This position serves a critical role as part of the multidisciplinary treatment team.

As part of the essential functions of this role, the Program Support Specialist:

• Serves as supplemental administrative support coverage for the mental health programs, assisting patients presenting for appointments and managing incoming telephone calls
• Receives, processes, and triages all patient intakes and referrals for Mental Health treatment from within the agency as well as outside referrals
• Works closely with program director and clinical staff to manage high-risk patients that align with program standards and requirements; accurately schedules intake appointments
• Provides telephone outreach and other brief interventions to enhance patient motivation for treatment and show rate for scheduled appointments
• Provides outreach to collateral contacts by telephone with patient's family members and/or treatment providers

Qualified candidate will have an Associate degree or a minimum of 2 years of experience in Behavioral Health program/service providing direct care or patient facing administrative support; must possess experience working with divers patient populations; working knowledge of electronic medical records software (Medent); bilingual preferred, knowledge of medical terminology and prior auth experience and a desire to further professional development; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential

Job type: Full-time

Required Education and Experience:

Associate degree or a minimum of 2 years of experience in Behavioral Health program/services providing direct care or patient facing administrative support; experience with diverse patient populations; working knowledge of EMR's (Medent); knowledge of medical terminology and experience completing prior authorizations

Preferred Experience:

Bilingual

This position is posted with a salary range. The actual rate of pay offered will be based on a variety of individualized factors, including but not limited to a candidate's skills, relevant experience, educational background, internal equity, and market considerations.

What Evergreen Health Offers You:

• Multiple comprehensive medical health insurance plans to choose from
• Dental and Vision coverage at no cost to you
• Paid Time Off package equaling up to 4 weeks in your first year
• 403b with a generous company match
• Paid parking or monthly metro pass
• Professional development opportunities
• Paid lunch breaks

Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.