Front Office Coordinator - Mental Health Clinic

Community Health Resources; Manchester (CT); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Paid time off including birthday

403b Retirement Plan with employer贡献

Tuition reimbursement and professional

Tuition discounts for CHR employees

Career development programs

Wellness stipend and counseling

Employee appreciation events

Job summary

Community Health Resources is seeking an Office Assistant for the Front Office in Manchester, CT. The role supports busy clinic operations, schedules appointments, answers phones, and assists clients and staff with coordinating care. Occasional work at East Hartford site may be required.

The position requires a High School diploma, prior office or customer service experience, and a valid driver's license. Bilingual Spanish is preferred to better serve our diverse client base.

Qualifications

• Education: High School diploma or equivalent required.
• Experience: Previous office or customer service experience required.
• Licensure/Certification/Registration: Valid driver's License.
• Additional Qualification: Bilingual Spanish preferred.

Responsibilities

• Provides support of staff providing direct care functions and in concert with the administrative support team.
• Responsible for appointment scheduling and answering main telephone line in a busy clinic to assist physicians, therapists/extensive contact with clients and staff to coordinate appointments, supervision and meetings with multiple staff members.
• Assists patients with questions and requests.
• Triage clients to handle crisis situations that occur both with clients on the phone and in person.
• Acts as liaison with doctors and other providers when patient crisis occurs.
• Collects client self-pay fees, co-pays and rent payments.
• Assists new clients who have questions regarding available services. Refers clients to Assessment Center or Open Access.
• Maintains documentation and other methods of communication to maintain quality services.
• Maintains therapist and provider's schedule. Responsible for changes to schedule as necessary/assists staff with locating available rooms on short notice.
• Processes paperwork that needs to be reviewed by clinic staff. After paperwork has been reviewed ensures that paperwork is copied, scanned, mailed and filed as appropriate.
• Prepares miscellaneous correspondence for clinic staff.
• Maintains contact list.
• Prepares records for forwarding to other providers.
• Assists with tracking insurance authorization and preparation of forms.
• Verifies insurance for clients presenting for appointments.
• Assists with answering of main telephone lines and processing of calls/answers telephone calls from satellite offices when phones are on 'roll-over'.
• Maintains office in a neat and organized manner, completes filing, faxing and copying requests as needed.
• Distributes daily mail.
• Maintains petty cash for staff.
• May perform other assignments and duties as area requires.

Skills

Customer service

Appointment scheduling

Communication

Bilingual Spanish

Education

High School diploma or equivalent

Job description

Community Health Resources is seeking an Office Assistant for the Front Office in Manchester, CT. The role supports busy clinic operations, schedules appointments, answers phones, and assists clients and staff with coordinating care. Occasional work at East Hartford site may be required.

The position requires a High School diploma, prior office or customer service experience, and a valid driver's license. Bilingual Spanish is preferred to better serve our diverse client base.