Mental Health Medical Assistant - Front Desk & Admin (Onsite)

Itrust Wellness Group; Greenville (SC); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Disability insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

iTrust Wellness Group is seeking an actively certified Medical Assistant to join our outpatient mental health practice in a primarily patient services-focused role. This position blends front-office coordination with limited clinical duties and is ideal for someone with strong communication skills and a passion for patient care.

Primary responsibilities center on patient communications, scheduling, intake/outtake procedures, and EMR proficiency, with a clinical component including vital signs

Qualifications

• High school diploma or equivalent.
• 2+ years in front desk, patient services, or administrative healthcare.
• Current Certified or Registered Medical Assistant credential (state laws) maintained in good standing.
• Current CPR/BLS certification.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of HIPAA and patient confidentiality.

Responsibilities

• Managing patient communications and documenting interactions accurately.
• Scheduling, rescheduling, and confirming appointments.
• Checking patients in/out, collecting payments, coordinating follow-ups.
• Answering general questions about services, forms, and policies.
• Gaining proficiency in the EMR system to improve workflow.
• Completing prior authorizations for medications.
• Liaising with pharmacies and medical offices for prescriptions and care coordination.
• Maintaining accurate patient records per HIPAA guidelines.
• Collaborating with providers and administrative staff for smooth operations.

Skills

Communication Skills

Multitasking

HIPAA knowledge

Education

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)

Tools

EMR system

Microsoft Office

Job description

iTrust Wellness Group is seeking an actively certified Medical Assistant to join our outpatient mental health practice in a primarily patient services-focused role. This position blends front-office coordination with limited clinical duties and is ideal for someone with strong communication skills and a passion for patient care.

Primary responsibilities center on patient communications, scheduling, intake/outtake procedures, and EMR proficiency, with a clinical component including vital signs