Medical Office Assistant

Mental Health Resource Center, Inc.; Jacksonville (FL); Presencial; USD 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

403(b) plan

PTO

Paid holidays

Flexible Spending Account

Employee Assistance Program

Descripción de la vacante

The Medical Office Assistant at Mental Health Resource Center, Inc. performs front-desk and clerical duties to support our mental health services.

You will greet clients, answer calls on a multi-line switchboard, schedule and verify appointments, collect fees, and assist with billing and insurance verification. We seek organized individuals with strong Microsoft Office skills, comfort with healthcare systems, and a commitment to patient service.

Formación

• High School diploma or equivalent; some college or technical training preferred.
• Ability to use a multi-line phone and paging system.
• Proficiency in Microsoft Office and Internet usage.
• MHRC MIS System proficiency within 3 months of employment.
• One year office or healthcare experience preferred.

Responsabilidades

• Greet and assist internal and external customers upon entering the facility.
• Answers the main switchboard timely and courteously; routes messages.
• Schedules, reschedules, cancels, and confirms appointments for clinicians.
• Checks in individuals and verifies contact information at check-in.
• Collects fees, issues receipts, and records cash receipts.
• Verifies insurance on visits and informs patients about fees.
• Bills daily service tickets for clinicians; requests interpreters as needed.

Conocimientos

Multi-line phone system

Customer service

Educación

High School diploma or equivalent

Some college or technical training

Herramientas

Microsoft Office

MHRC MIS System

Descripción del empleo

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

Benefits/Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403(b) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)

Job Summary

The Medical Office Assistant is responsible for general office duties that include answering the main switchboard and greeting and assisting all internal and external customers. The Medical Office Assistant also completes medical office duties related to scheduling appointments, verifying information, collecting patient fees, and billing services.

Responsibilities

Receptionist Functions:

• Greets and assists internal and external customers upon entering the facility in a professional manner.
• Answers the main switchboard in a timely, courteous manner. Operates switchboard with a minimum of four incoming lines, takes and routes messages properly, and processes all incoming telephone calls for the facility.

Medical Office Assistant Functions:

• Schedules, reschedules, cancels, and confirms appointments face-to-face and on the telephone for Psychiatrists, Advanced Registered Nurse Practitioners (ARNP), and Clinicians.
• Checks in all individuals at the front desk and directs them to the appropriate clinical staff to ensure schedule is followed. Verifies address and phone number of all individuals served at time of check in.
• Collects fees, writes receipts and records cash receipts.
• Completes financial duties including verification of insurance on initial visits for new patients and regular visits for existing patients. Instructs patients on pay scales or fees.
• Accurately bills the daily service tickets for Psychiatrists, ARNPs, and Clinicians.
• Makes requests for interpreters as needed

Qualifications

• In order to be considered, candidates must have a High School diploma or equivalent required; some college or additional technical training preferred.
• Ability to use a multi-line phone and paging system.
• Proficiency in Microsoft Office programs and use of the Internet.
• Proficiency in the MHRC MIS System demonstrated within three months of employment.
• One year office experience or experience in the healthcare field is preferred.

Position Details

This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.

Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com