Mental Health Medical Support Assistant – Advanced Admin

U.S. Department of Veterans Affairs; Fargo (ND); On-site; USD 45,000 - 65,000; Full time

Job summary

The U.S. Department of Veterans Affairs at the Fargo VA Medical Center in the Mental Health department seeks a Medical Support Assistant (Advanced) to provide specialized administrative patient support within an interdisciplinary care model.

The role requires proficient medical terminology knowledge, customer service skills, and the ability to manage electronic health records and scheduling systems. Office presence at Fargo campus with standard business hours is expected.

Qualifications

• Advanced knowledge of medical terminology sufficient to communicate clinical staff instructions to patients.
• Strong customer service skills to identify customer concerns and resolve issues.
• Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical information.

Responsibilities

• Greet and check-in patients and assist with mobile check-in as needed.
• Maintain medical charts and generate patient workload reports.
• Respond to secure messages and VA scheduling requests.
• Perform receptionist duties: monitor copying and faxing and answer calls.
• Coordinate with interdisciplinary care teams to support patient care.

Skills

Medical terminology

Customer service

Data entry

Education

High school diploma or GED

Tools

VISTA

CPRS

VSE

IPPS

VAOS

Job description

The U.S. Department of Veterans Affairs at the Fargo VA Medical Center in the Mental Health department seeks a Medical Support Assistant (Advanced) to provide specialized administrative patient support within an interdisciplinary care model.

The role requires proficient medical terminology knowledge, customer service skills, and the ability to manage electronic health records and scheduling systems. Office presence at Fargo campus with standard business hours is expected.