Medical Support Assistant - Mental Health

Veterans Health Administration

Fargo (ND)

On-site

USD 36,000 - 53,000

Full time

3 days ago

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Job summary

Veterans Health Administration in Fargo, ND seeks a Medical Support Assistant (MSA) within the Mental Health Service Line. You will handle scheduling, patient intake, and basic administrative duties to support efficient clinic operations across in-person, telephone, and telehealth modalities.

The role emphasizes high-quality customer service, handling secure messages, and coordinating with other VA and community facilities. Experience with multiple scheduling systems and data portals is valued.

Qualifications

Experience handling appointments across multiple systems is desirable.
Strong customer service and communication skills for Veterans and caregivers.
Ability to manage secure messages and telephone inquiries.

Responsibilities

Independently performs appointment scheduling duties: scheduling, canceling, and rescheduling.
Verifies and updates demographic and insurance information during patient check-in.
Responds to secure messages, phone inquiries, and electronic appointment requests; coordinates transfers to VA or community facilities.
Supports clinic readiness and scheduling across multiple modalities including telehealth.
Retrieves and sends medical records and supports workload capture functions.

Skills

Appointment scheduling

Customer service

Communication skills

Administrative support

Education

Education recognition by US Department of Education

Job description

Medical Support Assistant - Mental Health

Department: Department of Veterans Affairs

The incumbent serves as a Medical Support Assistant (MSA) within the Fargo VA Health Care System. The MSA operates in an administrative support role within the Mental Health Service Line. The work includes serving as an initial point of contact for the units, clinics, patients and call centers.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include (but not limited to): Independently performs the full range of appointment scheduling duties, including scheduling, canceling, and rescheduling appointments; interpreting and verifying provider orders; managing recall reminders; entering no-show information; and monitoring appointment requests across multiple electronic sources.

Verifies and updates demographic and insurance information during patient check-in and ensures that patient information is accurate and complete. Supports patient access by using knowledge of healthcare processes to maintain efficient scheduling practices and clinic readiness, utilizing multiple software systems and data portals to support daily operations.

Responsible for receiving and responding to secure messages, telephone inquiries, and electronic appointment requests; coordinating administrative functions related to transfers to other VA or community facilities; and determining appointment type based on eligibility requirements. Provides high-quality customer service by communicating clearly and tactfully with Veterans and caregivers, including those who may be distressed or frustrated.

Resolves complaints when appropriate and refers issues outside their scope to the correct staff or discipline. Participation in team huddles and interdisciplinary discussions to support daily clinic needs, management of scheduling activities across multiple modalities such as in-person, telephone, and telehealth appointments, and performance of duties across multiple clinic and specialty areas as needed to ensure effective operations.

Retrieving and sending medical records, managing electronic wait lists, supporting workload capture functions, and performing any other administrative duties assigned to support patient care. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Educational Qualifications

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.

This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $36464 - $52957/yr.

What is the application deadline?

Applications close on 2026-10-13.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.