Mental Health Care Access Coordinator

Veterans Health Administration

Fargo (ND)

On-site

USD 36,000 - 53,000

Full time

3 days ago

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Job summary

Veterans Health Administration in Fargo, ND seeks a Medical Support Assistant (MSA) within the Mental Health Service Line. You will handle scheduling, patient intake, and basic administrative duties to support efficient clinic operations across in-person, telephone, and telehealth modalities.

The role emphasizes high-quality customer service, handling secure messages, and coordinating with other VA and community facilities. Experience with multiple scheduling systems and data portals is valued.

Qualifications

Experience handling appointments across multiple systems is desirable.
Strong customer service and communication skills for Veterans and caregivers.
Ability to manage secure messages and telephone inquiries.

Responsibilities

Independently performs appointment scheduling duties: scheduling, canceling, and rescheduling.
Verifies and updates demographic and insurance information during patient check-in.
Responds to secure messages, phone inquiries, and electronic appointment requests; coordinates transfers to VA or community facilities.
Supports clinic readiness and scheduling across multiple modalities including telehealth.
Retrieves and sends medical records and supports workload capture functions.