Advanced Medical Support Assistant - Mental Health

US-Department-of-Veterans-Affair; Fargo (ND); On-site; USD 42,000 - 64,000; Full time

Job summary

The U.S. Department of Veterans Affairs’ Fargo VA Medical Center is seeking a Medical Support Assistant (Advanced) to provide specialized administrative patient support within the Mental Health department.

This role collaborates with interdisciplinary teams to ensure coordinated care delivery and efficient scheduling and data management in electronic health records. The position requires US citizenship, English proficiency, and completion of basic education requirements.

Qualifications

• Advanced knowledge of medical terminology to understand diagnoses and procedures.
• Customer service skills to identify concerns and refer to staff as needed.
• Ability to enter, modify and retrieve patient data in electronic health records and scheduling systems.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently and perform patient support duties.
• Strong communication with internal and external customers.

Responsibilities

• Provide specialized administrative patient support within the Mental Health department.
• Collaborate with interdisciplinary care teams to coordinate care delivery.
• Assist with scheduling and data entry in EHRs and scheduling systems.
• Maintain confidentiality and accuracy of patient information.
• Support front-desk activities and patient communication.

Skills

Medical terminology

Customer service

Electronic health records

Scheduling

Communication

Education

High school diploma/GED

Job description

The U.S. Department of Veterans Affairs’ Fargo VA Medical Center is seeking a Medical Support Assistant (Advanced) to provide specialized administrative patient support within the Mental Health department.

This role collaborates with interdisciplinary teams to ensure coordinated care delivery and efficient scheduling and data management in electronic health records. The position requires US citizenship, English proficiency, and completion of basic education requirements.