Intake Coordinator & Admin Assistant - Behavioral Health

Imind Health LLC; Lanham (MD); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Career growth opportunities

Job summary

iMind Behavioral Health is seeking a detail-oriented Administrative Assistant/Intake Coordinator to support daily program operations, client registration, insurance verification, scheduling, and accurate documentation to facilitate timely billing and quality service delivery.

The role reports to the Office Manager and involves front desk duties, enrollment processing, verification of benefits, and coordination between C & A Services and other programs.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 1 year of administrative or customer service experience.
• Basic understanding of health insurance, eligibility verification, and medical billing procedures.
• Strong computer skills, data entry accuracy, and ability to navigate multiple electronic systems.
• Excellent organizational, multitasking, and time-management skills.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and comply with HIPAA requirements.

Responsibilities

• Serve as the primary point of contact for clients, families, and referral sources.
• Answer calls, greet visitors, process referrals, and assist families with intake paperwork.
• Explain insurance benefits, eligibility, and coverage information to clients and families.
• Register clients and enter demographic and insurance information into InSync EHR, Greenspace, and BHL.
• Verify insurance eligibility, benefits, and required authorizations.
• Schedule assessments, evaluations, follow-up appointments, and school re-entry meetings.
• Coordinate referrals and communication between C & A Services and other agency programs.
• Review documentation for completeness to support accurate and timely billing.
• Monitor billable service entries and identify missing or incomplete documentation.

Skills

Attention to detail

Organizational skills

Communication skills

Discretion/Confidentiality

Education

High school diploma or equivalent

Associate degree in healthcare administration or related field

Tools

InSync EHR

Greenspace

BHL

Job description

iMind Behavioral Health is seeking a detail-oriented Administrative Assistant/Intake Coordinator to support daily program operations, client registration, insurance verification, scheduling, and accurate documentation to facilitate timely billing and quality service delivery.

The role reports to the Office Manager and involves front desk duties, enrollment processing, verification of benefits, and coordination between C & A Services and other programs.