Mental Health Coordinator

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Children's Hospital of The King's Daughters in Norfolk, VA seeks a Mental Health Coordinator to triage referrals and assist providers in an outpatient setting. The role includes case management, data entry, and potential non-contact clinical interventions under supervision.

Responsibilities cover coordination across hospital systems, crisis response, and communication with families, staff, and community stakeholders to streamline admissions and placement processes.

Qualifications

• Bachelor’s degree from an accredited university is required.
• Qualified Mental Health Professional or at least one year of work experience in a mental health setting.
• Enrollment in a Master’s Level Program from an accredited university is preferred.

Responsibilities

• Triages and manages referrals for Mental Health Service Line.
• Inputs referrals into the medical record and tracking system.
• May provide non-contact clinical mental health interventions under direct supervision.
• Facilitates comprehensive care management for bio-psychosocial aspects of illness, trauma, and disability.
• Assists providers with case management needs and crisis intervention response.
• Completes screening tools for front-end assessments.
• Maintains records, statistics, and reports.
• Answers intake line with strong customer service to community stakeholders requesting admission.
• Coordinates with internal systems to move patients through admission.

Skills

Interpersonal skills

Oral communication

Written communication

Teamwork

Education

Bachelor's degree

Enrollment in Master’s program

Job description

• The Mental Health Coordinator is responsible for assisting providers in an outpatient mental health setting in triaging and managing incoming referrals, providing case management services and have some clinical responsibilities. Reports to department leadership.
• ESSENTIAL DUTIES AND RESPONSIBILITIES
• Triages and manages referrals for Mental Health Service Line.
• Inputs referrals in to our medical record and tracking system.
• May provide non-contact clinical mental health interventions under direct supervision.
• Facilitates comprehensive care management as related to bio-psychosocial components of illness, trauma, and disability.
• Assists providers with case management needs as requested.
• Supports in crisis intervention response.
• Completes screening tools as directed for front-end assessments.
• Maintains required records, statistics, and reports.
• Participates in weekly didactic, staff, and supervision meetings.
• Performs other duties as assigned.
• Hospital Support:
• Facilitates bed searches and support for mental health assessment team.
• Facilitates intake and admissions to Children’s Pavilion.
• Monitors external systems including X-Ferall, CPDI Fax Queue, and Behavioral Health Link watching for incoming referrals and responding in real time.
• Organizes intake information and maintains awareness of ED, 7D, and community needs.
• Answers intake line and provides excellent customer service and responsiveness to community stakeholders requesting admission.
• Coordinates with internal systems to move the patient through to admission.
• Communicates with staff, patients and families regarding progress on status of placement, discharge, etc.
• Facilitates court hearings and petitions for patients who are being held under a Temporary Detention order (TDO).
• Works within various systems to document bed search updates, communication notes, and faxing referrals to outside hospitals, agencies.
• Provides expertise and engagement with families for mental health referrals and resources.
• Participates in bi-monthly meetings with our clinical team.
• Strong organizational skills and attention to detail are required.
• Performs other duties as assigned.
• LICENSES AND/OR CERTIFICATIONS
• None required.
• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
• Bachelor’s degree from an accredited university is required. Degrees in psychology, social work, human services, or related therapeutic discipline preferred.
• Qualified Mental Health Professional or at least one year of work experience in a mental health setting.
• Enrollment in a Master’s Level Program from an accredited university with a degree in counseling, social, or psychology is preferred.
• Exceptional interpersonal, oral, and written communication skills necessary.
• Ability to work as a multidisciplinary team member.
• WORKING CONDITIONS
• Normal office environment with little exposure to excessive noise, dust, temperature and the like.
• PHYSICAL REQUIREMENTS
• Click here to view physical requirements.