Mental Health Front Desk & Patient Experience Specialist

LifeStance Health; Milford (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office activities at our Milford, OH location. You will ensure excellent patient service for in-person and telehealth visits while supporting clinicians and staff.

Responsibilities include scheduling, payments, insurance verification, and adherence to HIPAA guidelines. A high school diploma is required, with an associate or bachelor's degree preferred; healthcare ops experience is a plus.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Responsibilities

• Manage front office daily activities for the practice location to ensure smooth operations.
• Provide exceptional customer service to in-person and remote patients and clinicians.
• Assist patients with telehealth access, patient portal issues, scheduling, and payments.
• Greet patients, check in/out, and maintain a courteous front desk.
• Verify insurance eligibility and collect co-payments at time of service.

Skills

Multitasking

Communication

Teamwork

Microsoft Office

EMR Systems

HIPAA compliance

Education

High School Diploma or equivalent

Associates/Bachelor’s degree preferred

Tools

Microsoft Office

EMR Systems

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office activities at our Milford, OH location. You will ensure excellent patient service for in-person and telehealth visits while supporting clinicians and staff.

Responsibilities include scheduling, payments, insurance verification, and adherence to HIPAA guidelines. A high school diploma is required, with an associate or bachelor's degree preferred; healthcare ops experience is a plus.