Mental Health Clinical Support

Ellie Mental Health - 181; Flemington (NJ); On-site; USD 28,000 - 34,000; Part time

Job summary

Ellie Mental Health, PLLP is seeking a warm, organized Front-End Operations Support to be the first contact for patients, handling calls and emails in a remote, part-time role. You will support intake and scheduling, use EMR systems like Valant, and coordinate with the clinical team to ensure smooth access to mental health services.

This 10-15 hour/week position requires reliability, empathy, and strong communication.

Qualifications

• 1+ year in healthcare customer service or scheduling (mental health preferred)
• Strong written and verbal communication with empathy
• Remote work with minimal supervision
• Proficient with EMR, email, and phone systems
• HIPAA privacy and security compliance
• Experience working directly with clients

Responsibilities

• Serve as primary contact for calls and emails from prospective and current clients
• Answer questions about services, scheduling, and provider info
• Schedule, reschedule, and confirm appointments in EMR
• Track patient inquiries and follow up to improve conversion
• Coordinate with clinical staff on provider availability, cancellations, urgent needs
• Provide patients with intake forms, insurance, and billing info
• Log communications in EMR or other systems
• Escalate complex clinical or billing questions

Skills

Healthcare customer service

Medical scheduling

Front desk operations

EMR systems

HIPAA compliance

Remote work

Tools

Valant EMR

Google Workspace

Dialpad

Job description

Who we are looking for: Clinic Support Staff Member

We are seeking a warm, organized, and tech-savvy Front-End Operations Support professional to serve as the first point of contact for patients reaching out via phone or email. This remote role is essential in ensuring a smooth and compassionate intake and scheduling process for individuals seeking mental health services.

This role supports the clinic operations team and is expected to require 10-15 hours of work per week and be available between the hours of 9 am - 1pm, Monday through Friday.

A successful candidate needs to be able to work independently with minimal oversight.

Responsibilities and Duties

• Serve as the primary contact for incoming calls and emails from prospective and current clients
• Respond to inquiries about services, scheduling availability, and provider information with professionalism and care
• Schedule, reschedule, and confirm appointments using our electronic medical records (EMR) system (e.g., Valant)
• Track and follow up on patient inquiries to ensure timely resolution and high conversion from inquiry to appointment
• Communicate with clinical staff to support provider availability, cancellations, and urgent patient needs
• Provide patients with accurate information regarding intake forms, insurance, and billing contacts
• Manage documentation and ensure all communication is properly logged in our EMR or communication system
• Escalate complex clinical or billing questions to the appropriate internal team

Required Qualifications and Skills

• 1+ years of experience in healthcare customer service, medical scheduling, or front desk operations (mental health setting preferred)
• Strong written and verbal communication skills, with a friendly and empathetic tone
• Comfortable working in a remote environment with minimal supervision
• Proficient with EMR systems, email platforms, and phone systems (e.g., Valant, Google Workspace, Dialpad or similar)
• Highly organized and detail-oriented with strong follow-through
• Ability to handle sensitive information with discretion and in compliance with HIPAA regulations
• Prior experience working directly with clients
• Be flexible and available during daytime office hours
• Be accountable for assigned tasks without the need for follow-up supervision

Preferred Qualifications and Skills

• Experience working in mental or behavioral health
• Bilingual (especially Spanish) is a plus
• Familiarity with Valant EMR and call center tools
• Ideal candidates will have a general knowledge of therapy services, community resources, insurance billing

Pay range is $20-$25/hour