Front Desk Associate

Mindful Health Solutions; Town of Oakland (WI); On-site; USD 26,000 - 29,000; Full time

Job summary

Mindful Health Solutions is seeking a compassionate Front Desk Associate to greet clients, verify insurance, schedule appointments, and handle payments in a HIPAA-compliant setting. You will be the first point of contact, creating a welcoming and professional environment for patients seeking mental health services.

Candidates should have 1–2 years in healthcare administration and strong interpersonal skills.

Qualifications

• 1–2 years of healthcare administrative experience.
• Excellent interpersonal and communication skills.
• Compassionate and patient-focused approach.
• Basic understanding of mental health conditions and treatments.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Greet clients warmly and professionally upon arrival, ensuring they feel welcomed and at ease.
• Check in clients for appointments, verify insurance information, and collect necessary documentation.
• Answer phone calls, schedule appointments, and respond to inquiries with sensitivity and discretion.
• Manage cancellations and reschedules efficiently while maintaining provider schedules.
• Maintain strict confidentiality in accordance with HIPAA regulations at all times.
• Greet patients as they arrive and leave the office.
• Process credit card payments and credits.
• Professionally possess thorough knowledge of each physician’s services, requirements, and approaches.

Skills

Interpersonal skills

Communication skills

Compassionate care

Fast-paced environment

Mental health knowledge

Job description

Position Overview

We are seeking a compassionate and organized Front Desk Associate to serve as the first point of contact for our mental health clinic. This role is essential in creating a welcoming, safe, and professional environment for clients seeking mental health services. Your responsibilities will include:

Responsibilities

• Greet clients warmly and professionally upon arrival, ensuring they feel welcomed and at ease
• Check in clients for appointments, verify insurance information, and collect necessary documentation
• Answer phone calls, schedule appointments, and respond to inquiries with sensitivity and discretion
• Manage cancellations and reschedules efficiently while maintaining optimal provider schedules
• Maintain strict confidentiality in accordance with HIPAA regulations at all times
• Greets patients as they arrive and leave the office
• Process credit card payments and credits
• Professionally possess thorough knowledge of each physician’s services, requirements, and approaches

Qualifications

• 1-2 years experience in a similar healthcare administrative role.
• Excellent interpersonal and communication skills.
• Compassionate and patient-focused approach.
• Basic understanding of mental health conditions and treatments.
• Ability to work in a fast-paced, dynamic environment.

Pay Range: $19.00 to $21.00 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.