Front Desk Administrative Assistant

Neuro Wellness Spa; Beverly Hills (CA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Neuro Wellness Spa is seeking a Front Desk Receptionist in Beverly Hills, CA. This full-time position involves managing patient interactions, scheduling, and ensuring an exceptional experience for all patients.

The ideal candidate should have at least three years of experience in a clinical setting, strong multitasking abilities, and proficiency with EHR systems. Benefits include health, dental, and paid time off.

Qualifications

• Minimum of three years experience in a medical or clinical setting.
• Ability to efficiently manage multiple tasks in a busy environment.
• Completion of a medical office assistant training program is a plus.

Responsibilities

• Welcome patients, explain services and payment options.
• Manage phone lines, direct calls and take messages.
• Verify patient information and insurance eligibility.
• Assist patients with necessary forms and manage intake processes.

Skills

Strong multitasking abilities

Excellent communication skills

Experience with EHR systems

Bilingual (Spanish)

Education

High school or equivalent

Tools

EMR systems

Job description

Job Description

We are seeking an organized and empathetic individual to become a valuable member of a dedicated healthcare team in the role of Front Desk Receptionist (mental health). This full-time position offers competitive hourly compensation and the opportunity to work alongside experienced professionals who are committed to delivering exceptional mental health care.

About the Position

As a Front Desk Receptionist, you will be instrumental in managing patient interactions and supporting the efficient operation of our clinical office. Your duties will include scheduling, assisting with patient intake, managing phone lines, and ensuring top-tier patient service. The ideal candidate will thrive in a fast-paced environment, be adept at handling various administrative responsibilities, and excel at creating a welcoming and efficient experience for all patients.

Primary Responsibilities

• Welcome patients both in person and via phone, explaining available services, payment options, and billing processes.
• Handle multiple phone lines, direct calls, take messages, and address inquiries, including calls from pharmacies, medical records, and medication authorizations.
• Verify patient information and insurance eligibility, ensuring the collection of payments and copayments before appointments.
• Assist patients with completing necessary forms and manage intake processes, prescription refills, and disability paperwork using the Electronic Health Record (EHR) system.
• Communicate with healthcare providers regarding appointment cancellations, missed appointments, and rescheduling requests.
• Coordinate new and follow-up patient appointments using the EHR system, ensuring an efficient flow of appointments.
• Manage rescheduled or bumped appointments, contacting patients promptly to offer alternative scheduling options.
• Handle general front-office tasks within a busy, patient-focused clinical environment.
• Support patient flow in the office, balancing registration and appointment scheduling needs.
• Maintain a clean and organized workspace, ensuring that the lobby and office areas remain presentable at all times.
• Perform other duties as directed by the office manager or supervisor.

Qualifications

• A minimum of three years of experience in a medical or clinical setting.
• Strong multitasking abilities in a fast-paced environment.
• Excellent communication skills, with a warm and professional approach when interacting with both patients and staff.
• Experience with EHR systems is highly preferred.
• Completion of a medical office assistant training program is a plus.
• Bilingual (Spanish) preferred.

If you’re passionate about supporting a team that values patient care and are looking for a fulfilling role in a positive and supportive setting, we encourage you to apply. Join us in our mission to enhance the mental health and well‑being of our community!

Diversity, Equity, and Inclusion Statement

We are committed to fostering a workplace that values and respects every individual. Our dedication to diversity, equity, and inclusion drives us to create an environment where all backgrounds, perspectives, and experiences are embraced. We believe a diverse team strengthens our ability to innovate and serve our community effectively. We warmly invite applicants from all walks of life to apply and become part of our mission to make a meaningful impact.

Job Type

Full-time

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

$22-25 hourly DOE

Education

• High school or equivalent (Required)

Experience

• EMR systems: 2 years (Required)

Work Location

In person