Front Desk Administrative Assistant

Clear Behavioral Health; Los Angeles (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Clear Behavioral Health is seeking a Front Desk Administrative Assistant for our Los Angeles outpatient site. You will be the first point of contact, coordinating client intake, scheduling sessions, verifying insurance, and supporting the clinical team to ensure smooth daily operations.

The role requires 1 year of front desk experience, strong communication, and proficiency with Apple iOS and MS Office. This in-person position offers a stable schedule and a collaborative, client-centered work

Qualifications

• Front desk experience (1 year) required.
• Experience in the mental health field is a plus.
• Proficiency with Apple iOS and MS Office.
• Strong written and verbal communication skills.

Responsibilities

• Greet clients and visitors professionally.
• Answer phones and direct calls to appropriate staff.
• Schedule and manage client appointments and sessions.
• Maintain accurate client records and manage billing-related documents.
• Support clinical staff with daily operations.

Skills

Communication skills

Office equipment proficiency

Multi-tasking

Apple iOS experience

Organization & project management

Microsoft Word & Excel

Education

Associate degree (preferred)

Tools

Microsoft Word

Excel

Apple iOS

Job description

Clear Behavioral Health is dedicated to supporting individuals facing mental health and substance use challenges through compassionate, holistic, and evidence-based care. We provide a full continuum of services, including detox, dual diagnosis treatment, residential and outpatient programs, and specialized mental health services, all delivered by a multidisciplinary team of experienced clinicians and support professionals. Our person-centered approach focuses on treating the whole individual, while empowering clients with the tools, structure, and support needed to achieve long-term recovery and lasting stability

Essential Responsibilities:

The Front Desk Administrative Assistant serves as the primary onsite point of contact supporting our outpatient, ensuring smooth coordination between clients and clinical staff while maintaining an organized and professional work environment. This role plays a critical part in facilitating daily operations and supporting a seamless client experience by managing front desk operations, scheduling client sessions and program services, and providing administrative support to the clinical team. The position also assists with operational needs by helping maintain an efficient, safe, and organized workspace and ensuring alignment with company standards and best practices.

Essential Responsibilities:

Client Interaction:

• Greet clients, visitors, and staff warmly, ensuring a positive first impression.
• Answer and direct phone calls promptly and professionally.
• Assist clients with appointment scheduling, rescheduling, and cancellations.
• Provide information about clinic services and policies.

Administrative Duties:

• Manage client check-in and check-out processes, including verifying insurance and collecting co-pays.
• Maintain and update client records accurately in the clinic's management system.
• Process and organize paperwork, including intake forms, insurance authorizations, and billing-related documents.
• Coordinate communication between clients and clinicians, ensuring smooth scheduling and follow-ups.

Office Management:

• Monitor and maintain a clean and organized reception area.
• Manage inventory of office supplies and order as needed.
• Assist with faxing, copying, and scanning documents.

Confidentiality & Compliance:

• Adhere to HIPAA regulations and maintain the confidentiality of all client records and information.
• Ensure all administrative processes comply with clinic policies and procedures.
• Other duties as assigned.

Education & Experience:

• Front desk, 1 year experience required.
• Associated degree, preferred but not required.
• Experience working in the mental health field.

Required Skills/Abilities:

• 1-3 years of experience in a similar role (Preferred).
• Excellent written and verbal communication skills.
• Proficiency in the use of office equipment.
• Ability to multi-task, and to prioritize and execute tasks in a fast-paced environment.
• Experience with Apple IOS systems.
• Strong organizational and project management skills.
• Computer competence (Microsoft Word, Excel).

Pay: $21.00 - $24.00 per hour

Schedule:

Fully in-person Monday through Friday.

Hours: 830am-5pm.