Front Desk Administrative Assistant

Neuro Wellness Spa; Santa Monica (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Neuro Wellness Spa is seeking an organized Front Desk Receptionist (mental health) to join our clinical team in Santa Monica. The role emphasizes greeting patients, scheduling, intake assistance, and billing support in a fast-paced healthcare setting.

Ideal candidates have at least three years in a medical environment, strong communication skills, and experience with EHR systems. This full-time, in-person position offers competitive hourly pay and benefits.

Qualifications

• Minimum of three years of experience in a medical or clinical setting.
• Proficient multitasking in a fast-paced environment.
• Excellent communication with patients and staff.
• Experience with EHR systems preferred.
• Completion of a medical office assistant training program is a plus.

Responsibilities

• Welcome patients in person and by phone, explaining services, payment options and billing processes.
• Handle multiple phone lines, direct calls, take messages, and address inquiries.
• Verify patient information and insurance eligibility, ensuring collection of payments and copayments.
• Assist patients with forms and intake, prescriptions refills, and disability paperwork using the EHR system.
• Communicate with providers about appointment cancellations and rescheduling.
• Coordinate new and follow-up appointments using the EHR system for efficient flow.
• Manage rescheduled or bumped appointments and offer alternative scheduling.
• Perform general front-office tasks in a busy clinical environment.
• Support patient flow by balancing registration and scheduling needs.
• Maintain a clean, organized lobby and office spaces.
• Perform duties as directed by office manager or supervisor.

Skills

Multitasking

Excellent communication

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Job Description

We are seeking an organized and empathetic individual to become a valuable member of a dedicated healthcare team in the role of Front Desk Receptionist (mental health). This full-time position offers competitive hourly compensation and the opportunity to work alongside experienced professionals who are committed to delivering exceptional mental health care.

About the Position:

As a Front Desk Receptionist, you will be instrumental in managing patient interactions and supporting the efficient operation of our clinical office. Your duties will include scheduling, assisting with patient intake, managing phone lines, and ensuring top-tier patient service. The ideal candidate will thrive in a fast-paced environment, be adept at handling various administrative responsibilities, and excel at creating a welcoming and efficient experience for all patients.

Primary Responsibilities:

• Welcome patients both in person and via phone, explaining available services, payment options, and billing processes.
• Handle multiple phone lines, direct calls, take messages, and address inquiries, including calls from pharmacies, medical records, and medication authorizations.
• Verify patient information and insurance eligibility, ensuring the collection of payments and copayments before appointments.
• Assist patients with completing necessary forms and manage intake processes, prescription refills, and disability paperwork using the Electronic Health Record (EHR) system.
• Communicate with healthcare providers regarding appointment cancellations, missed appointments, and rescheduling requests.
• Coordinate new and follow-up patient appointments using the EHR system, ensuring an efficient flow of appointments.
• Manage rescheduled or bumped appointments, contacting patients promptly to offer alternative scheduling options.
• Handle general front-office tasks within a busy, patient-focused clinical environment.
• Support patient flow in the office, balancing registration and appointment scheduling needs.
• Maintain a clean and organized workspace, ensuring that the lobby and office areas remain presentable at all times.
• Perform other duties as directed by the office manager or supervisor.

Qualifications:

• A minimum of three years of experience in a medical or clinical setting.
• Strong multitasking abilities in a fast-paced environment.
• Excellent communication skills, with a warm and professional approach when interacting with both patients and staff.
• Experience with EHR systems is highly preferred.
• Completion of a medical office assistant training program is a plus.

Diversity, Equity, and Inclusion Statement:

We are committed to fostering a workplace that values and respects every individual. Our dedication to diversity, equity, and inclusion drives us to create an environment where all backgrounds, perspectives, and experiences are embraced. We believe a diverse team strengthens our ability to innovate and serve our community effectively. We warmly invite applicants from all walks of life to apply and become part of our mission to make a meaningful impact.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• EMR systems: 2 years (Required)

Ability to Commute:

• Marina Del Rey

Full Benefits

Work Location: In person

Hours: 730am-4pm Monday through Friday.

$22- $ 25 hourly DOE