Front Desk Associate

Mindful Health Solutions; Walnut Creek (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid time off

401k with company matching

Job summary

Mindful Health Solutions in Walnut Creek seeks a compassionate Front Desk Associate to be the first point of contact at our outpatient clinic. You will greet clients, verify insurance, schedule appointments, handle payments, and maintain HIPAA confidentiality with warm, professional service.

This role requires 1–2 years in healthcare administration, strong interpersonal skills, and the ability to work in a fast-paced setting.

Qualifications

• 1-2 years experience in a similar healthcare administrative role.
• Excellent interpersonal and communication skills.
• Compassionate and patient-focused approach.
• Basic understanding of mental health conditions and treatments.
• Ability to work in a fast-paced, dynamic environment.
• Paid time off
• 401k enrollment with 4% matching after 1 year of employment

Responsibilities

• Greet clients upon arrival in a welcoming, professional manner.
• Check in clients for appointments and verify insurance information.
• Answer phone calls, schedule appointments, and respond to inquiries.
• Manage cancellations and reschedules to optimize provider schedules.
• Maintain confidentiality in accordance with HIPAA at all times.
• Process credit card payments and credits.
• Know services, requirements, and approaches of each physician.

Skills

Interpersonal skills

Communication skills

Compassionate

Patient-focused

HIPAA knowledge

Job description

We are seeking a compassionate and organized Front Desk Associate to serve as the first point of contact for our mental health clinic. This role is essential in creating a welcoming, safe, and professional environment for clients seeking mental health services. Your responsibilities will include:

Responsibilities

• Greet clients warmly and professionally upon arrival, ensuring they feel welcomed and at ease
• Check in clients for appointments, verify insurance information, and collect necessary documentation
• Answer phone calls, schedule appointments, and respond to inquiries with sensitivity and discretion
• Manage cancellations and reschedules efficiently while maintaining optimal provider schedules
• Maintain strict confidentiality in accordance with HIPAA regulations at all times
• Greets patients as they arrive and leave the office
• Process credit card payments and credits
• Professionally possess thorough knowledge of each physician's services, requirements, and approaches

Qualifications

• 1-2 years experience in a similar healthcare administrative role.
• Excellent interpersonal and communication skills.
• Compassionate and patient-focused approach.
• Basic understanding of mental health conditions and treatments.
• Ability to work in a fast-paced, dynamic environment.
• Paid time off
• Company provided 401k enrollment available on the first day of employment, with matching contribution of 4 % of your contribution after 1 year of employment

Pay

$19.00 to $21.00 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.

About Mindful Health Solutions

Mindful Health Solutions is a leading outpatient psychiatry group dedicated to helping patients heal and thrive. We are transforming outpatient mental healthcare by providing advanced, evidence-based interventional treatments, including Transcranial Magnetic Stimulation (TMS), Esketamine therapy, and IV Ketamine Infusion Therapy. TMS is an effective, non-invasive, FDA-cleared treatment for drug-resistant depression. Esketamine is an FDA-approved prescription nasal spray for patients with treatment-resistant depression. Our IV Ketamine Infusion Therapy, an innovative treatment that helps stimulate new neural connections, restore balance in mood regulation, and provide rapid relief. Guided by nationally recognized clinical experts, we offer compassionate, comprehensive mental healthcare. Our clinics are designed to provide patients, practitioners, and employees with a modern, relaxed, and people-centered experience.